THAIS MORAES
Malden
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data processing, information management, and client services,promoting efficient operational flow. Excel in organization, time management, and communication, applying skills to fulfill and surpass workplace expectations
Overview
13
13
years of professional experience
Work History
Server
Mixx 360
Malden
05.2022 - Current
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
General Assistant
Holy Ghost Society Peabody
Peabody
05.2020 - 02.2022
- Managed incoming calls and emails, responding to inquiries promptly.
- Greeted visitors warmly, providing assistance as needed.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
Restaurant Hostess
Beneventos Restaurant
Boston
05.2019 - 11.2019
- Managed reservations, waitlists, and special requests for large parties.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Built positive relationships with other front-of-house and kitchen staff.
Sales Assistent
Fit Company Academy
Rio De Janeiro
05.2014 - 01.2019
- Maintained relationships with existing clients while seeking out new potential customers.
- Assisted with recruitment activities for new sales representatives when needed.
- Trained new employees in product knowledge and sales techniques.
- Developed budgets for advertising campaigns as well as promotional materials such as brochures, flyers, catalogs.
- Managed and retained existing client accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Front Desk Assistant
JW Marriott Hotel
Rio De Janeiro
03.2012 - 01.2014
- Kept records of room availability and guest accounts, manually or using computers.
- Arranged tours, taxis or restaurant reservations for customers.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Attended regular meetings with department heads to discuss policies and procedures.
- Verified identification and credit card information of guests prior to check-in.
Education
BBA - Business Administration
Grande Rio University
Rio De Janeiro12-2008
Some College (No Degree) - HR
Human Resorces
Rio De JaneiroSkills
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Hospitality Standards
- Analytical thinking
- High energy and stamina
- Teamwork
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Server
Mixx 360
05.2022 - Current
General Assistant
Holy Ghost Society Peabody
05.2020 - 02.2022
Restaurant Hostess
Beneventos Restaurant
05.2019 - 11.2019
Sales Assistent
Fit Company Academy
05.2014 - 01.2019
Front Desk Assistant
JW Marriott Hotel
03.2012 - 01.2014
BBA - Business Administration
Grande Rio University
Some College (No Degree) - HR
Human Resorces
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