Thais Skopinski
Foxborough
Summary
Psychology graduate with a strong academic background and professional experience in leadership and costumer service, with a growing foundation in community-based behavioral health. Recognized for excellent communication, critical thinking, and organization skills. Passionate about supporting youth and families.
Overview
12
12
years of professional experience
Work History
Intensive Care Coordinator
Wayside Youth & Family Support Network
Milford, MA
06.2026 - Current
- Assisted in coordinating care plans for youth and families, ensuring timely access to resources.
- Supported case management processes by documenting client interactions and updates accurately.
- Collaborated with multidisciplinary teams to identify needs and implement effective support strategies.
- Engaged with clients to gather information, assess needs, and facilitate service connections.
- Monitored client progress through regular follow-ups, adjusting care plans as necessary.
Personal Shopper
Shipt
Westwood, MA
03.2020 - Current
- Developed personalized shopping experiences tailored to individual customer preferences.
- Coordinated and managed efficient order fulfillment processes for timely deliveries.
- Cultivated strong relationships with customers, fostering loyalty and repeat business.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Manager
Dunkin' Donuts
Westwood, MA
06.2014 - 06.2020
- Recruited, hired, and trained qualified staff.
- Created reports on sales, inventory, and operational performance.
- Monitored budgets and controlled operating expenses.
- Reviewed timesheet accuracy and processed payroll.
- Conducted regular staff meetings to communicate goals and address operational needs.
- Created and managed employee work schedules.
- Resolved customer complaints and ensured a high level of customer satisfaction.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05-2026
Skills
- Bilingual (English and Portuguese)
- Case management
- Documentation and reporting
- Family engagement and support
- Team collaboration
- Decision-making
- Attention to detail
- Leadership
Timeline
Intensive Care Coordinator
Wayside Youth & Family Support Network
06.2026 - Current
Personal Shopper
Shipt
03.2020 - Current
Manager
Dunkin' Donuts
06.2014 - 06.2020
Bachelor of Science - Psychology
Bridgewater State University