ZAKARYAE GRINI
NR 54 Avenue Moulay Abdelhafid Karia, Sale, Morocco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Seeking to leverage my crisis management skills, cultural sensitivity, and passion for travel to deliver exceptional in-flight experiences as Cabin Crew. mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2024 - 12.2024
- Resolved 50+ daily customer inquiries (English, Italian, Spanish) via phone, chat, and email, achieving
- demonstrating clear communication and patience—key for in-flight announcements and passenger assistance.
- De-escalated complaints effectively.
Luxury Hospitality Team Member
The Ritz-Carlton
06.2020 - 09.2024
- Trained in Ritz-Carlton's Gold Standards for Michelin-level service.
- Collaborated in multilingual kitchens under high-pressure environments.
Volunteer
US Peace Corps
02.2016 - 07.2018
- Translated between locals and Americans.
- Trained in first aid (blood pressure monitoring) and crisis communication, skills applicable to medical emergencies onboard.
- Organized kids' activities.
Luxury Hospitality Intern
Sofitel
- Personalized menus for over 200 daily guests, accommodating dietary needs.
Education
Culinary Diploma -
ISTAHT
Mohammedia06.2021
Economics
University PE
Errachidia07-2018
Baccalaureate -
Nouveau Lycee
Erfoud06.2016
Skills
- Stress management
- Safety and hygiene protocols
- Crisis Management & First Aid
- Teamwork
- Time management
- Multilingual
- Coordination
- Effective communication
Languages
- English, Fluent
- French, Intermediate
- Arabic, Fluent
Hobbies and Interests
- Traveling
- Language Exchange
- Global Cuisines
- Team Sports
Timeline
Customer Service Representative
Teleperformance
10.2024 - 12.2024
Luxury Hospitality Team Member
The Ritz-Carlton
06.2020 - 09.2024
Volunteer
US Peace Corps
02.2016 - 07.2018
Luxury Hospitality Intern
Sofitel
Culinary Diploma -
ISTAHT
Economics
University PE
Baccalaureate -
Nouveau Lycee
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