Theresa Romikitis
Whitman
Summary
A dynamic leader with a proven track record at Psyclarity Health Massachusetts, I excel in operational efficiency and crisis handling. Leveraging my expertise in case management and mental health support, I've driven organizational growth and enhanced client outcomes. My approach combines strategic problem-solving with compassionate care, achieving significant improvements in service delivery and patient care.
Overview
8
8
years of professional experience
Work History
Case Manager
Baycove Human Services
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Director of Operations
Psyclarity Health Massachusetts
06.2022 - 07.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Case Aide
Baycove Human Services
03.2019 - 04.2022
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Therapeutic Assistant
Pinelands Group Home
10.2017 - 03.2018
- Participated in ongoing professional development opportunities to stay current on best practices within the industry.
- Facilitated patient progress by providing support and guidance during individual and group therapy sessions.
- Actively participated in team meetings or case conferences, contributing valuable insights related to patient care or facility operations.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- Maintained strict confidentiality regarding all sensitive information pertaining to patients'' medical histories, treatment plans, or personal situations.
- Supported patients in achieving their goals by providing encouragement, feedback, and constructive criticism throughout the therapeutic process.
Behavioral Health Technician
Q Health
01.2017 - 09.2017
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Charted on each patient daily.
- Counseled and mentored clients on substance use and life choices.
- Administered patient medications and tracked dosages.
Education
No Degree - Health Sciences
Quincy College
Quincy,MA05-2026
EMT-B License - EMT
Eastern Medical Educators
Quincy,MA01-2005
High School Diploma -
Boston Latin Academy
Boston,MA07-2001
Skills
- Problem-solving
- Operational efficiency
- Transportation
- Relapse prevention
- Conflict de-escalation
- Case management
- Operations oversight
- Health and safety
- Substance abuse awareness
- Time management
- Client transportation
- Case documentation
- Mental health support
- Crisis handling
- Patient observation
Timeline
Case Manager
Baycove Human Services
10.2023 - Current
Director of Operations
Psyclarity Health Massachusetts
06.2022 - 07.2023
Case Aide
Baycove Human Services
03.2019 - 04.2022
Therapeutic Assistant
Pinelands Group Home
10.2017 - 03.2018
Behavioral Health Technician
Q Health
01.2017 - 09.2017
No Degree - Health Sciences
Quincy College
EMT-B License - EMT
Eastern Medical Educators
High School Diploma -
Boston Latin Academy
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