Theronda Fulgham

• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.

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• Supported nursing staff during high-pressure situations by providing necessary resources promptly.
• Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
• Boosted patient confidence in our facility through exceptional customer service skills when addressing concerns or questions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Received and routed laboratory results to correct clinical staff members.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
• Supported unit efficiency by maintaining current and accurate clerical paperwork.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.

• Verified insurance eligibility for patients by calling appropriate parties.
• Processed and sent invoices, adjustments and credit memos to customers.
• Contacted insurance providers to verify insurance information and obtain billing authorization.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
• Performed data import, scanning or manual keying processes to verify invoice accuracy.

• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Made outbound calls to obtain account information.
• Answered inbound calls, chats and emails to facilitate customer service.