THOMAS CLAIBORNE
Randolph
Summary
Results-driven relationship management and business development professional with a Master of Education and extensive experience cultivating strategic partnerships, managing stakeholder relationships, coordinating large-scale events, and delivering exceptional customer service. Proven ability to build trust with diverse populations, identify client needs, resolve concerns, and drive engagement through consultative communication and outreach strategies. Experienced in territory-based relationship management, data analysis, community engagement, and presenting complex information to varied audiences. Recognized for professionalism, responsiveness, and the ability to foster long-term partnerships that support organizational growth and client satisfaction.
Overview
7
7
years of professional experience
Work History
Athletic Administration & Event Operations Experience
Catholic Memorial
07.2023 - 06.2026
- Coordinated large-scale athletic competitions, tournaments, and community events involving multiple stakeholders and organizations.
- Served as primary point of contact for coaches, parents, vendors, and visiting organizations.
- Managed logistics, communications, scheduling, and customer service concerns while ensuring a positive participant experience.
- Developed partnerships and maintained ongoing relationships with school districts, athletic associations, and community leaders.
- Successfully handled conflict resolution and customer concerns in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
School & College Counselor
Catholic Memorial
07.2019 - 07.2023
- Built and maintained relationships with students, families, colleges, universities, and community organizations.
- Conducted extensive outreach efforts to connect stakeholders with educational opportunities and resources.
- Presented information to large audiences regarding academic planning, college admissions, financial aid, and career pathways.
- Served as a trusted advisor by identifying client needs and providing tailored recommendations and solutions.
- Managed sensitive situations requiring diplomacy, professionalism, and confidentiality.
- Utilized data tracking systems to monitor progress, identify trends, and improve outcomes.
- Partnered with external organizations to coordinate recruitment events, informational sessions, and community programs.
- Coordinated student visits to college campuses, maximizing exposure to various institutions and facilitating informed decision-making during the application process.
Education
Master of Education -
University of Massachusetts Boston
Boston, MA05-2018
Bachelor of Arts - Communications
Boston College
Chestnut Hill, MA05-2010
Skills
- Relationship Management
- Business Development
- Territory Management
- Customer Service Excellence
- Strategic Outreach
- Client Retention
- Event Planning & Execution
- Stakeholder Engagement
- Conflict Resolution
- Consultative Sales
- Community Partnerships
- Public Speaking & Presentations
- CRM Systems & Data Tracking
- Marketing & Brand Representation
- Referral Development
- Project Management
- Microsoft Office Suite
- Google Workspace
- CRM & Database Management Systems
- HubSpot (or similar CRM platforms)
- Data Analysis & Reporting
- Zoom & Virtual Presentation Platforms
- Social Media & Digital Outreach Tools
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Excellent communication
Websites
Accomplishments
- Developed and maintained productive relationships with hundreds of families, community partners, and external organizations.
- Organized and facilitated numerous large-scale informational, networking, and engagement events.
- Recognized for exceptional interpersonal skills and ability to build trust with diverse populations.
- Successfully managed complex stakeholder concerns while maintaining positive long-term relationships.
- Utilized data-driven decision-making to improve engagement, participation, and organizational outcomes.
Timeline
Athletic Administration & Event Operations Experience
Catholic Memorial
07.2023 - 06.2026
School & College Counselor
Catholic Memorial
07.2019 - 07.2023
Master of Education -
University of Massachusetts Boston
Bachelor of Arts - Communications
Boston College