Thomas Morgan
Methuen,MA
Summary
Dynamic and people-centric leader with a passion for motivating and empowering others to achieve shared success. Skilled at building strong, trust-based relationships with individuals across all levels of an organization. Offering proven leadership, problem-solving skills, and a strong background in implementing process improvement initiatives. Highly organized, motivated, and committed to ensuring that collective efforts translate into meaningful, high-impact results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Project Director
HouseWorks, LLC
03.2021 - Current
- Reporting directly to the CEO in an extremely fast-paced, growth environment - A key leader in 10+ M&A Integrations
- Implemented process improvements by identifying inefficiencies within existing systems and proposing targeted solutions.
- Increased operational efficiency by standardizing procedures across all projects under management umbrella.
- Evaluated team performance upon completion of each project phase to identify areas for improvement moving forward into subsequent stages or future initiatives.
- Managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines.
- Developed comprehensive project plans, outlining goals, timelines, resources, and potential risks for successful execution.
- Planned, designed, and scheduled phases for large projects.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
Executive Director
Aveanna Health Care
10.2020 - 03.2021
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Operations Manager
Aveanna Health Care
11.2019 - 10.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Development Manager
Associated Home Care
06.2017 - 11.2019
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Tested all training software and hardware prior to commencing training programs.
- Managed new employee orientation training process for more than 300 employees each year.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Golf Operations Manager
Bradford Country Club
06.2015 - 05.2017
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
Education
Bachelor of Science - Business Management
Bentley University
Waltham, MA05.2017
Some College (No Degree) -
Lally School of Management | RPI
Troy, NYSkills
- Cross-functional collaboration
- Scheduling coordination
- Meeting facilitation
- Budgeting expertise
- Project planning and development
- Relationship building
- Strategic planning
- Human resources management
- Mergers and acquisitions
- Staff management
- Processes and procedures
- Data analysis
Certification
Licensed Real Estate Sales Person - MA No.9585455
Timeline
Administrative Project Director
HouseWorks, LLC
03.2021 - Current
Executive Director
Aveanna Health Care
10.2020 - 03.2021
Operations Manager
Aveanna Health Care
11.2019 - 10.2020
Operations Development Manager
Associated Home Care
06.2017 - 11.2019
Golf Operations Manager
Bradford Country Club
06.2015 - 05.2017
Bachelor of Science - Business Management
Bentley University
Some College (No Degree) -
Lally School of Management | RPI
Similar Profiles
Taylor TurnerTaylor Turner
Cleaner Helper at Coastal HouseworksCleaner Helper at Coastal Houseworks
Sulaiman SesaySulaiman Sesay
Senior IT Project Manager at HouseWorks Home CareSenior IT Project Manager at HouseWorks Home Care
Felisha FrancisFelisha Francis
Director of Operations at Associated Home Care/ HouseWorks IncDirector of Operations at Associated Home Care/ HouseWorks Inc
Jesus ReynosoJesus Reynoso
Member Service Representative at Digital Federal Credit UnionMember Service Representative at Digital Federal Credit Union
Jack FlynnJack Flynn
Host at Chateau RestaurantHost at Chateau Restaurant