THOMAS PENDERGAST
Swansea
Summary
Experienced Multi-Unit leader with over 15 years of management in the retail and food service industries. Striving for operational excellence to improve customer and associate experience.
Overview
12
12
years of professional experience
Work History
District Manager
Dollar Tree
10.2019 - 02.2025
- Multi-unit manager in charge of proper functions for all stores within the district
- 16 stores totaling approximately $30M in sales for fiscal 2024
- Staffing, Scheduling, P&L, Shrink, Coaching/Training, Payroll, Driving Sales and other metric performances
- Approximately 280 employees including 16 store managers and 50+ assistant Store Managers
- Daily responsibilities include regular store visits to check in on staffing and merchandising standards as well as performing regular audits to measure store standards
- Ensuring operational excellence across all standards of measurement.
Store Manager
Dollar Tree
05.2013 - 09.2018
- Single-unit manager in charge of proper functioning within the assigned store
- Hiring, training, merchandising, shrink and inventory management, sales and other metric performances
- 12-25 associates (based on available payroll/sales) including 3 assistant managers
- 2019 sales totaled over $2M
- Daily responsibilities include merchandising, cashiering, managing meal/break compliance, customer service experience, and cash handling
Department Manager of Loss Prevention & Safety
Lowes
05.2013 - 09.2018
- Managing all aspect of Shrink within the assigned store
- Internal/External theft investigation, Operational effectiveness and efficiency, CCTV system use, and partnering with local law enforcement for investigations
- Safety responsibilities included Power Equipment safety and certification, fire suppression system inspection, and HAZMAT safety/procedures
Education
B.A. - ANTHROPOLOGY
UNIVERSITY OF MASSACHUSETTS AMHERST
05.2008
JOSEPH CASE HIGH SCHOOL -
Swansea, MA05.2003
Skills
- Strong Knowledge and Experience in Single and Multiunit Retail environment
- Excellent communication skills
- Extensive experience with Microsoft Office 360
- Ability to collaborate with team members
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Activities
- Active participant in support group for company driven initiatives. Currently supporting Breast Cancer awareness and Operation Homefront.
- Involved with several support groups designed to assist children with genetic disabilities.
Timeline
District Manager
Dollar Tree
10.2019 - 02.2025
Store Manager
Dollar Tree
05.2013 - 09.2018
Department Manager of Loss Prevention & Safety
Lowes
05.2013 - 09.2018
JOSEPH CASE HIGH SCHOOL -
B.A. - ANTHROPOLOGY
UNIVERSITY OF MASSACHUSETTS AMHERST
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