Thomas Trudeau
Spencer
Summary
Strong leader and problem-solver with talents for team building, training, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and goal achievement to enhance employee engagement and boost overall performance. Passionate about creating a safe and productive customer driven environment.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Communications Manager
The Sharing Foundation
2021.04 - Current
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Developed communications strategies to drive forward progress in public relations.
- Analyzed market data to inform strategic decisions.
- Boosted public engagement with impactful social media campaigns.
- Enhanced brand visibility by developing and implementing strategic communication plans.
Boston Beer Co
2020.02 - 2024.01
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Front of House Supervisor
Square Donuts
2017.10 - 2020.03
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Castle Island Brewing Co, Brewery staff
2019.02 - 2019.12
Front of House/Driver
Papa Johns Pizza
2017.02 - 2019.02
Dealer
Antiques/Collectibles Merchant
2014.03 - 2018.12
Lead Bartender
Upper Deck Bar and Restaurant
2017.09 - 2018.11
Brand Ambassador, Security Officer
24 Seven
2015.05 - 2017.05
Inventory sales
Acorn Deck House
2010.01 - 2015.01
Safety manager/Sales associate
Exxon Mobile
2008.06 - 2009.06
Sales Associate, Driver
Papa Gino’s Pizzeria
2005.06 - 2007.01
Education
BBA - Business Management
Suffolk University
Boston, MA2014-09
Skills
- Customer service
- Team leadership
- Conflict resolution
- Verbal and written communication
- Staff training and development
Certification
-First Aid/AED/CPR
-Crown Control Management
-TIPS
-Safe Serve
Timeline
Communications Manager
The Sharing Foundation
2021.04 - Current
Boston Beer Co
2020.02 - 2024.01
Castle Island Brewing Co, Brewery staff
2019.02 - 2019.12
Front of House Supervisor
Square Donuts
2017.10 - 2020.03
Lead Bartender
Upper Deck Bar and Restaurant
2017.09 - 2018.11
Front of House/Driver
Papa Johns Pizza
2017.02 - 2019.02
Brand Ambassador, Security Officer
24 Seven
2015.05 - 2017.05
Dealer
Antiques/Collectibles Merchant
2014.03 - 2018.12
Inventory sales
Acorn Deck House
2010.01 - 2015.01
Safety manager/Sales associate
Exxon Mobile
2008.06 - 2009.06
Sales Associate, Driver
Papa Gino’s Pizzeria
2005.06 - 2007.01
BBA - Business Management
Suffolk University