Thomas Trudeau
Spencer
Summary
Strong leader and problem-solver with talents for team building, training, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and goal achievement to enhance employee engagement and boost overall performance. Passionate about creating a safe and productive customer driven environment.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Communications Manager
The Sharing Foundation
04.2021 - Current
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Developed communications strategies to drive forward progress in public relations.
- Analyzed market data to inform strategic decisions.
- Boosted public engagement with impactful social media campaigns.
- Enhanced brand visibility by developing and implementing strategic communication plans.
Boston Beer Co
02.2020 - 01.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Front of House Supervisor
Square Donuts
10.2017 - 03.2020
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Castle Island Brewing Co, Brewery staff
02.2019 - 12.2019
Front of House/Driver
Papa Johns Pizza
02.2017 - 02.2019
Dealer
Antiques/Collectibles Merchant
03.2014 - 12.2018
Lead Bartender
Upper Deck Bar and Restaurant
09.2017 - 11.2018
Brand Ambassador, Security Officer
24 Seven
05.2015 - 05.2017
Inventory sales
Acorn Deck House
01.2010 - 01.2015
Safety manager/Sales associate
Exxon Mobile
06.2008 - 06.2009
Sales Associate, Driver
Papa Gino’s Pizzeria
06.2005 - 01.2007
Education
BBA - Business Management
Suffolk University
Boston, MA09-2014
Skills
- Customer service
- Team leadership
- Conflict resolution
- Verbal and written communication
- Staff training and development
Certification
-First Aid/AED/CPR
-Crown Control Management
-TIPS
-Safe Serve
Timeline
Communications Manager
The Sharing Foundation
04.2021 - Current
Boston Beer Co
02.2020 - 01.2024
Castle Island Brewing Co, Brewery staff
02.2019 - 12.2019
Front of House Supervisor
Square Donuts
10.2017 - 03.2020
Lead Bartender
Upper Deck Bar and Restaurant
09.2017 - 11.2018
Front of House/Driver
Papa Johns Pizza
02.2017 - 02.2019
Brand Ambassador, Security Officer
24 Seven
05.2015 - 05.2017
Dealer
Antiques/Collectibles Merchant
03.2014 - 12.2018
Inventory sales
Acorn Deck House
01.2010 - 01.2015
Safety manager/Sales associate
Exxon Mobile
06.2008 - 06.2009
Sales Associate, Driver
Papa Gino’s Pizzeria
06.2005 - 01.2007
First Aid/AED/CPR
Crown Control Management
TIPS
Safe Serve
BBA - Business Management
Suffolk University
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