Summary
Overview
Work History
Education
Skills
Languages
Links
Courses
Affiliations
Languages
Accomplishments
Websites
Timeline
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Thong Huynh

Lowell

Summary

Dynamic and results-driven professional with extensive experience at Uber Eats, excelling in food delivery and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in GPS navigation and time management, consistently achieving timely deliveries while maintaining food safety standards. A dedicated team player committed to operational excellence.

Overview

3
3
years of professional experience

Work History

Food Delivery Driver

Uber Eats
Lowell
11.2024 - Current
  • Delivered food orders promptly to customers across designated routes.
  • Ensured food safety by maintaining proper temperature and packaging during transport.
  • Communicated effectively with customers regarding delivery status and any changes.
  • Navigated efficiently using GPS technology to optimize delivery routes.
  • Collected payments and provided accurate change for cash transactions.
  • Followed company protocols for hygiene and sanitation in delivery practices.
  • Assisted in loading and unloading food items from delivery vehicles safely.
  • Ensured that the correct order was delivered to the customer.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Provided excellent customer service throughout the delivery process.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Delivered fresh food to customers across local area.
  • Followed all safety protocols while driving.
  • Navigated local streets and highways with ease using GPS system.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Maintained cleanliness of vehicle interior and exterior.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Documented time of delivery to record completion of order.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Loaded and unloaded delivery vehicles with food items.
  • Collected tips from customers through hands-free electronic methods.
  • Recorded weekly hours and mileage for accurate payment.
  • Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.

Fulfillment Expert

Target
Lowell
11.2024 - 01.2025
  • Efficiently processed guest orders, ensuring timely delivery and inventory accuracy.
  • Used technology for precise item location, enhancing order fulfillment efficiency.
  • Maintained backroom organization, supporting seamless product replenishment.
  • Resolved guest inquiries, improving satisfaction and service quality.
  • Collaborated with team to consistently achieve fulfillment targets.
  • Efficiently processed orders and managed inventory at Target, ensuring products were accurately stocked and customer needs were promptly met.

Assistant Manager

Glossy Nail Salon & Spa
Nashua
09.2024 - 11.2024
  • Oversaw financial operations and staff coordination, enhancing team efficiency and customer satisfaction.
  • Delivered outstanding customer service, boosting client retention and appointment bookings.
  • Partnered with management to maintain a welcoming atmosphere, increasing guest satisfaction.
  • Oversaw daily salon operations including cash management, staff payroll, and coordinating store activities to maintain operational excellence and client satisfaction.

Associate

McDonald's
Lowell
02.2024 - 03.2024
  • Supported kitchen team in cooking and cleaning, enhancing service efficiency.
  • Maintained kitchen organization, ensuring compliance with food safety standards.
  • Collaborated with staff to improve operational workflow and timely service.
  • Streamlined kitchen operations by coordinating with team members on food preparation, ensuring timely service delivery while maintaining strict food safety standards.

Customer Service Specialist

Shaw's
Windham
09.2023 - 10.2023
  • I worked as a customer service position in handling front end service, cart attendant, courtesy clerk and stocking.Delivered exceptional front-end service at Shaw's as a Customer Service Specialist, managing multiple roles including cart attendant, courtesy clerk, and stocking with a customer-first approach.

Food Server

Spring Restaurant
Methuen
09.2022 - 11.2022
  • Delivered top-notch service, enhancing dining satisfaction and operational efficiency.
  • Assisted in food preparation and booking, improving workflow and customer experience.
  • Worked with owner to streamline operations, ensuring seamless service and satisfaction.

Education

Bachelor's Degree - Political Science and Government

University of Massachusetts Lowell
Lowell, MA
05.2028

High School Diploma - Social Studies Teacher Education

Windham High School
Windham, NH
08.2024

Skills

  • Food ordering
  • Kitchen Management
  • Working Effectively
  • Teamwork
  • Engagement Management
  • Cooking
  • Food Preparation
  • Customer Service
  • Employee Management
  • Customer Satisfaction (CSAT)
  • Digital Illustration
  • Customer Engagement
  • Ad Serving
  • Political Science
  • Food Sanitation
  • Computer Science Education
  • Digital Art
  • Effective communication
  • Conflict resolution
  • Customer service
  • Research skills
  • Phone orders
  • Dedicated team player
  • Data interpretation
  • Relationship building
  • GPS navigation
  • Time management
  • Problem-solving
  • Payment collection
  • Delivery coordination
  • Safe driving
  • Hardworking and responsible
  • GPS mapping
  • Decision-making
  • Excellent navigation
  • Food handling
  • Professional appearance
  • Valid Driver's license
  • Flexible schedule
  • Quick learner
  • Heavy lifting
  • Delivery confirmations
  • Excellent communication

Languages

English, Vietnamese, Mandarin Chinese

Links

Linkedin Page

Courses

  • AP US History, Sep 2022 - Jun 2023, Windham High School
  • AP Computer Science, Sep 2022 - Jun 2023, Windham High School
  • AP US Government, Sep 2023 - Jun 2024, Windham High School
  • AP Human Geography, Sep 2023 - Jun 2024, Windham High School
  • AP Psychology, Sep 2023 - Jun 2024, Windham High School

Affiliations

  • Honors Social Studies Society (WHS)
  • Tennis Varsity Team (WHS)
  • Editing Videos and Footages
  • Summer Courses - Digital Art, Music Production (8th Grade)

Languages

Vietnamese
Native/ Bilingual
English
Full Professional

Accomplishments

  • GeoBee Award - 9th place in NH (7th Grade)
  • Honors Social Studies Society (12th Grade)
  • High School Diploma (12th Grade)

Timeline

Food Delivery Driver

Uber Eats
11.2024 - Current

Fulfillment Expert

Target
11.2024 - 01.2025

Assistant Manager

Glossy Nail Salon & Spa
09.2024 - 11.2024

Associate

McDonald's
02.2024 - 03.2024

Customer Service Specialist

Shaw's
09.2023 - 10.2023

Food Server

Spring Restaurant
09.2022 - 11.2022

Bachelor's Degree - Political Science and Government

University of Massachusetts Lowell

High School Diploma - Social Studies Teacher Education

Windham High School

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Thong Huynh