Tianna Dias
Brockton
Summary
Experienced with community management, conflict resolution, and resident support. Utilizes effective communication and leadership to maintain positive living environment. Track record of fostering inclusive and engaging community atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Assistant
University of Massachusetts Dartmouth
North Dartmouth, MA
08.2025 - 05.2026
- Facilitated community-building events to enhance resident engagement and foster inclusive environments.
- Provided conflict resolution support, mediating disputes to maintain a harmonious living atmosphere.
- Collaborated with campus resources to deliver educational workshops on wellness and safety topics.
- Mentored new Resident Assistants, sharing best practices for effective peer support and leadership.
America Reads Mentor
University of Massachusetts Dartmouth
North Dartmouth, MA
10.2024 - 05.2026
- Developed individualized mentorship plans to support student academic and personal growth.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Facilitated one-on-one tutoring sessions, tailoring approaches to diverse learning styles.
- Organized educational games that promoted social skills and creativity.
- Implemented effective discipline strategies that encouraged positive behavior development.
Crew Member
Dunkin Donuts
Brockton, MA
10.2023 - 01.2026
- Greet and serve guests while also maintaining sanitation and safety standards in my work area.
- Operated point-of-sale systems accurately, managing cash transactions and processing orders efficiently.
- Prepared food and beverages according to standardized recipes, maintaining product quality and consistency.
Babysitter
Brockton, MA
01.2022 - 08.2025
- Experienced childcare provider who responsibly cares for children while also encouraging fun and healthy habits.
- Developed personalized care plans based on children's individual needs and interests.
Education
High School - Video And Performing Arts
Southeastern Regional Vocational Technical High School
South Easton, MA06.2024
Bachelor of Arts - Psychology
University of Massachusetts, Dartmouth
North Dartmouth, MA05.2026
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Boston, MA05.2028
Skills
- Organized
- Resourceful
- People Skills
- Communication Skills
- Willingness to learn
- Adobe Premiere Pro
- Adobe Lightroom
- Team player
- Documentation and reporting
- Resident support
- Health and safety compliance
Certification
- Dean's List 2024 - 2026
- OSHA 10 General Industry Certified
- B.O.S.S. Initiative Completion Certificate
- Silver Medalist SkillsUSA
LANGUAGES
English (Fluent)
Cape Verdean Creole (Fluent)
Timeline
Resident Assistant
University of Massachusetts Dartmouth
08.2025 - 05.2026
America Reads Mentor
University of Massachusetts Dartmouth
10.2024 - 05.2026
Crew Member
Dunkin Donuts
10.2023 - 01.2026
Babysitter
01.2022 - 08.2025
High School - Video And Performing Arts
Southeastern Regional Vocational Technical High School
Bachelor of Arts - Psychology
University of Massachusetts, Dartmouth
Bachelor of Arts - Psychology
University of Massachusetts, Boston