Patient Coordinator
Tiffany Delmolino
ACCESS PT
Pittsfield,ME
2027
years of professional experience
Patient-focused professional with extensive experience supporting front office operations in healthcare. Skilled in electronic records management, intake documentation, and insurance authorization. Known for clear communication, empathy, and reliable workflow coordination.
Work History
Patient Coordinator
10 Years 9 Months- Scheduling patient appointments, coordinating provider calendars, and balancing daily workflow demands.
- Verifying insurance benefits, obtaining authorizations, and explaining coverage details to patients.
- Managing intake documentation, updating patient records, and maintaining accurate demographic information.
- Facilitating front-desk communication, addressing patient questions, and resolving scheduling conflicts promptly.
- Excellent patient care providing compassion, empathy and kindness
- Consistently achieving scheduling percentage goals greater than 90%
- Highest consistent performer over 3 locations
Member Aquisition & Retention Manager
- Coached team members on retention scripts, escalation handling, and customer follow-up practices.
- Streamlined communication processes, fostering stronger relationships between clients and account management teams.
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Education
Paralegal Certficate - Paralegal
- Awarded Academic Achievement Award
High School Diploma
Skills
Appointment scheduling
Insurance verification
Insurance authorizations
Patient intake management
Electronic record keeping
Workflow optimization
Patient confidentiality
Healthcare industry
Excellent customer service
Timeline
Patient Coordinator
ACCESS PT
02.2016 - CurrentRead More
Hoosac Valley High School
High School Diploma
Read More
Mildred Elley
Paralegal Certficate from Paralegal
Read More
Member Aquisition & Retention Manager
BJ's Wholesale Club
6.1-11 - 1.31-16Read More