Tiffany Lewis
Boston,MA
Summary
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster collaborative and results-driven environment.
Overview
7
7
years of professional experience
Work History
Assistant Director
City of Boston Age Strong Commission
06.2023 - 11.2024
- Supervised, organized and delegated the unit’s day to day work and schedule including prioritizing and assigning work
- Supervised and evaluated unit operations by developing and implementing program goals and objectives while ensuring the delivery of quality service to the Advocacy & benefits and Housing unit
- Assisted the Director in developing, implementing, and managing the Commission’s I&R Benefits ,Taxi Coupons and Housing programs to meet the dynamic and changing needs of Boston’s older adults.
- Managed DTA Snap outreach program, conducted audits of staff hours and submitted invoices
- Developed and established standards for tracking benefits enrollment and retention, preparing reports and other required documents
- Developed internal processes for flagging issues related to operations, customer service, and service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
- Conducted presentations and provided information on Constituent Service programs to aging partners including federal, state and local government agencies, community organizations, aging organizations as well as older adults.
- Fostered a positive office culture by promoting open communication among staff members and celebrating successes together as a team.
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain a high-quality of the constituent service team.
- Streamlined report generation processes, improving accessibility to critical business insights for decision-making.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
CHW /Program Manager
Healthcare Without Walls
08.2021 - 05.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Oversaw and developed internal programming for the BTM and BTE programs
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Served as the internal Project Manager for Mass health CSP-HI program, enrollments, invoicing, and reporting
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed internal grant reporting process and grant research project
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in pilot tests and revised programs based on feedback and results.
- Quality management of EHR records including claims processing, chart and performance reviews
- Responsible for staff attendance and coordinating time off request
Community Health Worker
Community Care Cooperative
02.2018 - 07.2021
- Coordinated medical care resources for underserved patients.
- Conducted needs assessments to identify gaps in service provision and inform program development.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Managed complex caseload of 40-50 clients.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Monitored and documented participants' progress toward individualized health goals.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Documented activities in the Arcadia System, including care plan activities conducted
- Coached and guided the patients to meet both personal and clinical goals by conducting face to face visits in the community
- Developed and implemented training classes to educate team members and community residents.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Superuser for new platforms (Aunt Bertha, Arcadia, Flexible spending services)
- Hosted weekly check in calls with CHW team
- One to One supervision with assigned staff
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Education
H.S Diploma - General Studies
Snowden International High School
Boston, MA06.2006
Timeline
Assistant Director
City of Boston Age Strong Commission
06.2023 - 11.2024
CHW /Program Manager
Healthcare Without Walls
08.2021 - 05.2023
Community Health Worker
Community Care Cooperative
02.2018 - 07.2021
H.S Diploma - General Studies
Snowden International High School
Similar Profiles
Saynab YusufSaynab Yusuf
Emergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMSEmergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMS
Meifeng JiangMeifeng Jiang
Caseworker at Greater Boston Chinese Golden Age CenterCaseworker at Greater Boston Chinese Golden Age Center
Cassandra JonesCassandra Jones
CHW/ Health Educator/ Case Manager at Boston Public Health CommissionCHW/ Health Educator/ Case Manager at Boston Public Health Commission