Tiffany Lopera
Revere
Summary
Customer-oriented individual with over 15+ years of experience in service industry. Excellent communication skills with focus on customer satisfaction. Highly professional, dependable and able to perform duties with minimal supervision. Seeking to work for a challenging company with opportunities for growth.
Overview
15
15
years of professional experience
Work History
Bartender
Clery's
06.2021 - Current
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Possess full knowledge and descriptions of all wines, liquors, cocktails and beers in the bar, and make recommendations.
- Check identification to ensure customers are the legal age to purchase alcohol.
- Collect payments and operate the cash register.
- Comply with all state and local food and beverage regulations.
- Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, plates, silverware, straws, glassware, and other accessories.
- Clean all bar surfaces to maintain a safe and sanitary environment.
- Serve high customer volumes during special events, nights, and weekends.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
Server
Clery's
07.2009 - 06.2021
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Handled customer complaints professionally, to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Doubletree By Hilton Hotel
08.2018 - 09.2020
- Greeted guests in a pleasant and courteous manner.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Politely answered phone calls.
- Supervised restocking of buffet for breakfast service.
- Performed cleaning tasks as needed.
- Responded to customer requests and complaints.
Education
Associate of Science - International Business
Bunker Hill Community College
Charlestown, MA05.2012
Skills
- Bilingual Spanish and English
- Organized and detail-oriented
- Quick learner
- Excellent communication skills
- Ability to multitask
- Reliable
- Team player who can also work independently
- Computer proficient
Timeline
Bartender
Clery's
06.2021 - Current
Server
Doubletree By Hilton Hotel
08.2018 - 09.2020
Server
Clery's
07.2009 - 06.2021
Associate of Science - International Business
Bunker Hill Community College
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