Tiffany Lussier
Easthampton
Summary
Dynamic leader with a proven track record at Sprouts Farmers Market Inc, enhancing customer satisfaction and streamlining inventory management. Excelled in staff management and problem-solving, fostering a culture of accountability and continuous improvement. Skilled in both customer engagement and retail management, achieving significant team performance enhancements.
Overview
15
15
years of professional experience
Work History
Department Manager
Sprouts Farmers Market Inc, Grocery
03.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Office Manager
Rex Accounting Services, Inc.
10.2022 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Store Manager/Customer Experience Manager
5 Below
10.2019 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Deli Department Manager
Publix
08.2009 - 09.2019
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
Education
No Degree -
Holyoke Community College
Holyoke, MASkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Customer engagement
- Retail management
- Coaching and mentoring
- Vendor relationship management
- Workplace safety awareness
Timeline
Department Manager
Sprouts Farmers Market Inc, Grocery
03.2024 - Current
Office Manager
Rex Accounting Services, Inc.
10.2022 - 03.2024
Assistant Store Manager/Customer Experience Manager
5 Below
10.2019 - 10.2022
Deli Department Manager
Publix
08.2009 - 09.2019
No Degree -
Holyoke Community College
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