Tiffany Nanthavong
Tewksbury,MA
Overview
17
17
years of professional experience
Work History
Nuclear Pharmacy Technician
RLS Radiopharmacies
05.2024 - Current
- Compound and dispense radiopharmaceuticals under the supervision of a Pharmacist
- Package radiopharmaceuticals and assist in deliveries
- Perform quality control on compounded products using proper survey tools and chemicals
- Intake special prescription orders for Datscans, Indium, DTPA, MIBG and accurately coordinate medication delivery
- Ordered external special products and various equipments for customers
- Perform daily and monthly disinfection tasks in the cleanroom, and stocking of sterile supplies
- Maintain documentation for regulatory programs utilizing good documentation practices
- Process and/or dual verify prescription entries
- Perform leukocyte labeling procedures
- Duties as assigned by the Pharmacist
- Participates in and successfully completes Mandatory Education
- Provided exceptional customer service, addressing questions from healthcare professionals regarding nuclear medicine orders.
- Reduced waste by closely monitoring radiopharmaceutical expiration dates and properly disposing of expired materials.
- Ensured compliance with radiation safety regulations by conducting routine surveys and following established protocols.
- Contributed to a positive working environment by establishing strong relationships with colleagues based on mutual trust and respect.
- Optimized delivery routes for timely distribution of radiopharmaceuticals to medical facilities within the region, resulting in reduced wait times for patients.
- Maintained a clean and organized work environment, adhering to strict standards for contamination control.
Certified Pharmacy Technician
Lahey Hospital
01.2023 - 04.2024
- Repackages and compounds medications, as needed, in accordance with departmental procedures
- Sterile IV compound cardio drips, antibiotics, epidurals, narcotics and stats for ER & Operating rooms
- Maintains appropriate inventory levels in area of practice by rotating stock, checking for expired medications, informing pharmacy buyer when inventory levels are low, and checking in wholesaler order.
- Understands and effectively utilizes all appropriate technology to accomplish job duties
- Answers telephone calls, triaging requests and following through with appropriate action
- Actively participates in continuous performance improvement activities of the department, including providing suggestions on how to improve day-to-day operations
- Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. Complies with all Lahey Clinic Policies
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards
- Participates in departmental and/or interdepartmental quality improvement activities
- Participates in and successfully completes Mandatory Education
- Operating room pharmacy tech: deliver meds to SICU, MCU, PACU, Endoscopy, Ambulatory, Special procedures, Interventional Radiology, and 25 operating rooms
- Prepared and delivered med packages to Hospital Clinics
- Daily use of Epic to assist pharmacy workflow
Lead Tech/Admin
Health Care Family Pharmacy
10.2016 - 01.2024
- Assisted in building and branding this new pharmacy. Coordinated all pharmacy hardware and software, all mechanical and technical placements, delivery and tracking systems, payroll, SOP's, all training, any application integrations, employee credentials, accounts receivable, marketing, pharmacy distributors, inventory, scheduling, and finance management
- Supervise numerous peers and workflow
- Handled multiple incoming and outgoing phone calls
- Process payroll (ADP), employee records, I-9, background checks, invoices
- Perform new hire orientation, new hire paperwork, interviews, training, drug testing, badges, and uniforms
- Continuous training and monitor compliance with annual performance evaluation program.
- Maintain a central database of all employees' disciplinary actions.
- Assist in investigating and monitoring claims of harassment, discrimination, workplace violence, terminations, corrective actions, and improvement plans
- Monitor and host monthly meetings to report on trends concerning turnover.
- Adjudicate insurance claims, prior authorizations, and reimbursements
- Consult patients' inquiries, medication compliance, insurance benefits
- Consult with Doctors and Nurses regarding patients' prescriptions for coverage and needs
- Ensure up to date training on pharmacy laws, board of pharmacy regulations, FDA and CDC guidelines
- Administer vaccinations and followed guidelines for optimal storage
- Business outreach and marketing with town events and internet platforms
- Billing and payments for customers' accounts receivable and credit card charges
- Repair system hardware, software, and network connectivity
- Managed prescription delivery system
- Accurate data entry using EnterpriseRX and WinRX
- Access to Federal Prescription monitoring program
- Process prior authorizations, claims adjustments, recalls, damages, outdates, and returns
- Assist Pharmacists in daily needs including non-sterile compounding
- Inventory management for prescription drugs, med supplies, and all monies operations
- Assist in state and federal audits and compliances
- Familiar with 340B, PBM
Hospice Data Entry Tech
Long Term Pharmacy Solutions
01.2022 - 12.2022
- Triage telephone and electronic orders, face sheets, admittances, and discharges
- Handled high volume incoming and outgoing phone calls for all departments
- Coordinate incoming calls to correct personnel
- Coordinate with delivery dept and dispatch to ensure prescriptions arrive on time
- Coordinate with Hospice Houses for same day delivery of correct medications
- Processed prior authorizations, claims adjustments, compounded medication, prepared unit doses, CADD pumps, IV units, and other various medical supplies
- Escalate problems to management as needed
- Evaluate prescriptions for accurate dispensing
- Familiar with Epic, Omnicell, Frameworks, QS1, DocuTrack, Relay Health, EHO, MS, Outlook, Excel
- Admit and discharge patients' profiles
- Medication reconciliation with medical officials
Certified Pharmacy Technician (contract)
Maxim Healthcare Staffing
07.2022 - 10.2022
- Delivered controlled medications to automated dispensing systems (omnicell) to 17 different operating rooms while surgeries are being performed
- Handled hardware and software maintenance for omnicells
- Restocked omnicells on all hospital floors regularly including patient specific meds
- Conducted regular outpatient clinic inspections and orders for various depts: otolaryngology, ophthalmology, audiology and more
- Ensured compliance with technician related Joint Commission Medication Management standards, including medication security, recall management, and outdate tracking
- Served as a back-up to the Pharmacy Informatics Specialist and Pharmacy Inventory Coordinator
- Reported medication errors secondary to misfills, failure to follow established procedures, and gaps in medication safety measures
- Maintained controlled substance, compounding, and outpatient prescription records. Ensures files are archived in accordance with applicable regulatory requirements
- Provides outstanding customer service to internal (nurses and physicians) and external customers. Conducts service recovery as required to maintain departmental and institutional customer service standards
- Assesses assigned medication storage areas for outdated medication, cleanliness, and appropriate stocking
- Performs required pharmaceutical dosage calculations necessary to prepare sterile and non-sterile preparations.
- Under direction of a pharmacist, compounds sterile preparations in accordance with USP Chapter and established policies and procedures
- Submitted appropriate samples of special preparations to bacteriology for sterility testing
- Assisted Inventory Coordinator in receiving all orders from outside manufacturers and wholesalers. Placing received pharmacy stock on appropriate shelves in a neat and orderly fashion. Receiving items into EPIC Willow Inventory
- Contract
Supervisor/Wellness Ambassador/Pharmacy Tech
Rite Aid
05.2008 - 10.2016
- Liaison to promote pharmacy's clinical services and increase metrics
- Authorized, adjusted, and managed payroll using work force management complying within stores budget
- Trained for financial profit and losses
- Accountable for multiple store cash and assets
- Assisted with general maintenance to ensure employee and public safety
- Respond to employee issues and questions regarding benefits, payroll, and personal changes
- Responsible for mediation and conflict resolution
- Handled invoices and inventory for front end and pharmacy
- Resolved complaints and concerns
- Accurate data entry using NextGen and reconstituting medications
- Revised and implemented store plan-o-grams
- Prioritized customer satisfaction
- Repaired multiple machinery
- New-hire orientation and training, employee ID's, passwords, benefits, labor resources
- Conduct meetings for safety, progress, appreciations, turnovers, and employee engagement/feedback
- Worked closely with corporate team in rebranding the organization and implementing new core values
Education
Associates in Science - Biotechnology
MCC
01.2027
CPhT - undefined
01.2016
MA Pharmacy Tech - undefined
01.2013
G.E.D - undefined
01.2012
Skills
- PTCB and CPHT license
- Detail-oriented accuracy
- Capacity to maintain focus during long shifts
- Task and project organization
- Safeguard sensitive information
- Experienced in adhering to project timelines
- Dedication to quality
- Exceptional versatility and adaptability
- Effective communication skills
- Sterile and non-sterile compounding
- Quality management skills
- Cross-functional teamwork
- Extensive management and administrative experience
- Vaccinated*
Timeline
Nuclear Pharmacy Technician
RLS Radiopharmacies
05.2024 - Current
Certified Pharmacy Technician
Lahey Hospital
01.2023 - 04.2024
Certified Pharmacy Technician (contract)
Maxim Healthcare Staffing
07.2022 - 10.2022
Hospice Data Entry Tech
Long Term Pharmacy Solutions
01.2022 - 12.2022
Lead Tech/Admin
Health Care Family Pharmacy
10.2016 - 01.2024
Supervisor/Wellness Ambassador/Pharmacy Tech
Rite Aid
05.2008 - 10.2016
CPhT - undefined
MA Pharmacy Tech - undefined
G.E.D - undefined
Associates in Science - Biotechnology
MCC
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