Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Swaby

Taunton

Summary

Dynamic Program Manager at Vinfen Cooperation with a proven track record in project management and data analysis. Expert in enhancing service delivery through innovative solutions and effective communication. Skilled in fostering relationships with stakeholders and driving team performance to achieve objectives, ensuring high-quality outcomes in program execution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Manager

Vinfen Cooperation
Cambridge
04.2016 - Current
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Monitored performance metrics to ensure timely completion of tasks.
  • Developed and maintained project plans, schedules, and budgets.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Implemented plans designed for individual's specific needs.
  • Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.

Customer Service Representative

The Health Connector
Boston
02.2013 - 04.2016
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Associate of Science - Nursing

Roxbury Community College
Boston, MA

Skills

  • Patient care
  • Clinical assessment
  • Medical terminology
  • Data analysis
  • Project management
  • Customer service
  • Effective communication
  • Scheduling and planning

Certification

  • CPR & First Aide
  • MAP
  • Safety Care
  • Manager certificate

Timeline

Program Manager

Vinfen Cooperation
04.2016 - Current

Customer Service Representative

The Health Connector
02.2013 - 04.2016

Associate of Science - Nursing

Roxbury Community College

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Tiffany Swaby