Timothy Fournier
Northbridge
Summary
Accomplished Operations Key Holder and Backroom Inventory Associate with a proven track record at American Freight Furniture and Mattress. Excelled in enhancing customer satisfaction through expert conflict resolution and superior service management. Skilled in cash handling accuracy and inventory monitoring, achieving significant reductions in product loss. Demonstrates exceptional training and mentoring abilities, ensuring staff excellence and operational efficiency.
Overview
25
25
years of professional experience
Work History
Operations Key Holder
American Freight Furniture and Mattress
02.2013 - 01.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Backroom Inventory Associate
Borders Books and Music
04.2000 - 09.2011
- Managed inventory storage in clean and organized fashion.
- Contributed to store success with efficient processing of incoming merchandise to meet or exceed company standards.
- Maximized storage space utilization by reorganizing products according to size, type, and demand patterns.
- Reduced product loss by identifying damaged goods, reporting issues, and following proper disposal procedures.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
Education
Bachelor of Science - Legal Studies
University of Massachusetts
Amherst, MA05-1997
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Alarm systems
- Daily reporting
- Inventory monitoring
- Task delegation
Timeline
Operations Key Holder
American Freight Furniture and Mattress
02.2013 - 01.2025
Backroom Inventory Associate
Borders Books and Music
04.2000 - 09.2011
Bachelor of Science - Legal Studies
University of Massachusetts
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