Timothy Newman

• Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
• Collaborated with service advisors to provide accurate repair estimates and timelines.
• Executed routine maintenance services, enhancing vehicle performance and customer satisfaction.
• Performed multi-point inspections to identify potential upsell
• Made MPI videos to increase the chance of selling work and providing additional insight to the customer.

• Trained new technicians to perform basic tasks, as well as giving them the tools to learn further.
• Promoted a positive work environment by fostering teamwork and open communication.
• Coached team members in techniques necessary to complete job tasks while minimizing mistakes.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Managed schedules, allocating technicians to meet demand.
• Managed and ordered shop supplies, making sure all necessary equipment and supplies were present and in good working condition.
• Researched and sourced tools and equipment for more efficient shop operation.

• Performed routine maintenance tasks such as oil changes, tire rotations, filter replacements, and other fluid changes.
• Installed factory accessories on new vehicles with high attention to detail.
• Performed work outlined on repair order to meet dealership and factory standards.
• Maximized workflow efficiency and reduced incorrect parts ordered by coordinating closely with parts department during repair process.
• Adhered to manufacturer guidelines when performing repairs or installations on various makes and models of vehicles.
• Utilized advanced diagnostic equipment such as factory scan tools or Digital multimeters to accurately identify issues and determine appropriate solutions.
• Collaborated with team members to complete complex diagnoses and repairs.
• Diagnosed customer complaints thoroughly and accurately, ensuring satisfaction and reducing comebacks.
• Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
• Conducted multi-point inspections and recorded inspection videos of customer vehicles to identify needed maintenance, services, and repairs.
• Supported a positive workplace culture through active collaboration, open communication, and shared responsibility among team members.
• Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
• Assisted other lube techs as well as more experienced technicians in vehicle diagnostic and repair work to enable timely completion of repair orders.

• Utilized various tools and equipment proficiently to perform repairs accurately and efficiently.
• Assisted senior technicians in complex repair jobs, resulting in efficient completion of tasks.
• Performed routine maintenance tasks such as oil changes, tire rotations, and brake jobs.

• Enhanced customer satisfaction with timely meal preparation and consistent quality.

-Sold snacks, boat rentals, and memberships.