Timothy Staley
Andover
Summary
Accomplished Store Manager recognized for transforming customer experiences and team dynamics. Demonstrated ability to hire, train, and mentor staff while ensuring compliance with standards. Focused on driving measurable results and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
North Andover, MA
10.2024 - Current
- Improved Customer Store Experience from 20% having a great experience to 100% having a great experience
- Store now ranked as a top 100 store in region based on Starbucks focused metrics
- Hire, onboard, and oversee training of all new staff
- First point of contact for all employee concerns, questions, and disagreements
- Read P&L statement every month and adapt management and store focuses
- Mentor new and aspiring Store Managers
- Ensure compliance with local and state health and safety standards
- Licensed proctor for all food safety and management tests
Shift Manager
Starbucks
North Andover, MA
06.2015 - 10.2024
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new staff on company policies and customer engagement techniques.
- Monitored team performance, providing feedback to improve productivity and morale.
- Trained and mentored new employees to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science - Religious Studies
Northpoint Bible College
Haverhill, MA05-2015
Skills
- Team leadership
- Customer relations
- Problem-solving
- Multitasking and organization
- Payroll
- Leadership development
Timeline
Store Manager
Starbucks
10.2024 - Current
Shift Manager
Starbucks
06.2015 - 10.2024
Bachelor of Science - Religious Studies
Northpoint Bible College