Dynamic professional with extensive experience at Worcester Polytechnic Institute, excelling in project management and customer service. Proven track record in recouping late payments and maintaining meticulous records. Adept at database management and event planning, consistently delivering results while ensuring client satisfaction and adherence to deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Development Assistant
Clark University
Worcester
11.2024 - 04.2025
Maintained records of all donations received including cash gifts, pledges, stocks and bequests.
Supported the implementation of development projects and events under supervision.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to clients/donors whether in-person, email or through phone conversations.
Loan Coordinator
Dorr Aviation
Paxton
11.2023 - 03.2024
Assisted in preparing loan paperwork for review by bank and title companies in order to file with the FAA.
Developed and maintained relationships with customers
Met with applicants to obtain information for loan applications and answer questions about process.
Maintained accurate and confidential records of all transactions including payment histories, account balances, and quarterly excel spreadsheets
Coordinated loan closings by verifying documentation and scheduling closing dates.
Department of Inspectional Services Assistant
Town of Leicester
Leicester
02.2022 - 10.2022
Provided skilled administrative support and excellent customer service to residents
Managed all payments processing, invoicing and collections tasks and assisted with any discrepancies
Monitored departmental income and expenditures
Prepared Board and Committee meeting agendas and packets
Program Manager
Worcester Polytechnic Institute
Worcester
07.2012 - 01.2022
Collaborated with other departments and developed effective strategies for the execution of Summer Core Training, Annual PLTW Conference, and Professional Development Day.
Negotiated contracts and agreements with vendors, suppliers, and the grant committee.
Maintained a confidential database of students (undergraduate, graduate, and alumni).
Communicated regularly with WPI departments and external partners/vendors to ensure all deadlines were met and adhered to the budget. Monthly reviews of time schedules and deadlines and payments.
Recouped $38,700 out of $39,200 in late payments by contacting 34 School Districts including the City of Boston via emails or phone calls.