Tina Ventura
Leominster
Summary
Dynamic Merchandise Manager at Dollar Tree with expertise in data analysis and problem-solving, recognized for enhancing service delivery and optimizing staff utilization. Proven ability to leverage Python for data insights, driving customer satisfaction and operational efficiency in collaborative environments. Committed to achieving business goals through strategic decision-making and effective communication.
Overview
5
5
years of professional experience
Work History
Merchandise Manager
Dollar Tree
Fitchburg
02.2022 - 08.2022
- Conducted interviews in partnership with store leadership for recruitment.
- Evaluated manifest data from arriving trucks for efficient task distribution and staff utilization.
- Handled end-of-shift register reconciliation for associates, and rang the register to compensate for breaks and call-ins when necessary.
- Organized crew assignments for refrigerator, frozen, and regular stocking tasks.
- Conducted onboarding sessions focused on register and inventory protocols.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
Customer Service/Stocking
Dollar Tree
Fitchburg
11.2020 - 11.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Accurately rang out customers while ensuring they had satisfied their shopping lists.
- Collaborated with colleagues to resolve customer issues effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Stocked shelves and reset bays according to the plan-o-gram.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mass Health Call Center Agent
The Panther Company
Boston
01.2018 - 05.2019
- Handled inbound queries concerning MassHealth accounts.
- Alleviated customer concerns following prolonged hold times while adhering strictly to the prescribed script.
- Assessed client needs and directed them to the relevant department.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Data Analysis
Southern New Hampshire University
Manchester, NH01-2025
Skills
- Python
- SQL
- R
- Excel
- Data Transformation
- Data analysis
- Predictive analytics
- Data visualization
- Problem solving
- Effective communication
- Database management
- Statistical software
- Team collaboration
- Visual display standards
Awards
Graduated SNHU, Graduated with 4.0 GPA
References
Professional and Personal References Available upon request.
Leadership Experience
As second in charge at the Dollar Tree Store, I had to lead by example, taking on management duties but never asking something from an employee they have not seen me tackle personally.
Communication Skills
Worked on cross-functional project to analyze data, collaborate with diverse teams, and communicate technical insights to both technical and non-technical audiences.
Timeline
Merchandise Manager
Dollar Tree
02.2022 - 08.2022
Customer Service/Stocking
Dollar Tree
11.2020 - 11.2021
Mass Health Call Center Agent
The Panther Company
01.2018 - 05.2019
Data Analysis
Southern New Hampshire University
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