Tingting Huan
Holden,MA
Summary
Experience in both data science and business management with a demonstrated ability to deliver valuable insights via data analytics and advanced data-driven methods. Relied on as a key advisor in driving accuracy in risk segmentations and record-setting profit improvement.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
Director, Acquisition Analytics
Polly Insurance Agency, LLC
01.2023 - Current
- Worked closely with leadership and board of directors to guide profitability strategy.
- Oversaw agent variable incentive compensation plan which improved percentage of preferred customers sales by 40%.
- Gathered and analyzed consumer and dealership data to determine long term profitability ranking and developed dynamic referral program for dealerships which saved acquisition cost by 11% in hard market.
- Drafted and distributed reports including Dealer LTV, Lead Conversion, Sales Center performance to assist board members with critical business decisions.
- Made data-driven recommendations to organization to improve customer experience and increased user utilization by 25% and conversion rate by 66%.
Insurance Performance Manager
Polly Insurance Agency, LLC
10.2021 - 12.2022
- Leveraged analytical tools to provide insight and enhance performance on conversion rate and retention rate. Identified insurance carriers with churn rate as high as 14% and actively engaged in carrier relationship and customer book roll process.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Monitored key performance indicators and built processes to support performance and growth.
Lead Product Analyst - Quantitative
Plymouth Rock Assurance Corp
07.2020 - 10.2021
- Supported state level filings to Department of Insurance, led business requirements and communication with IT for new product/company launch and implementation, competitive intelligence research, underwriting rules and agency grade review, etc.
- Created ongoing Traffic volume and frequency monitoring report during Covid-19 period to provide stakeholders with support on precise and educated rate decisions.
Senior Data Scientist
Plymouth Rock Assurance Corp
07.2016 - 06.2020
- Managed geospatial automobile crash risks scoring model, Vehicle Symbol model with advanced vehicle features. Improved customer segmentation by adding multiple dimensions to reduce profitable cohort premium by 30%.
- Worked closely with product managers and underwriters on numerous strategical changes in commercial auto underwriting changes. Reduced loss ratio by 5% caused by non-preferred customers.
- Provide advanced analytics support to various business needs and challenges including generating quarterly Board memo which provides Board members in-depth understanding of analytical capability and results.
Education
Ph.D. - Mathematics, M.Sc. in Financial Mathematics
University of Connecticut
Storrs, CT05.2016
Bachelor of Science - Applied Mathematics
Hunan University
Changsha, China05.2010
Skills
- Power BI & Tableau
- Programming (SQL, Python, SAS)
- Predictive Modeling
- Business Intelligence
- Attention to Detail
- Research and Development
- Verbal and written communication
Certification
- Certified Analytics Professional, Informs - January 2020
- SAS Certified Base Programmer of SAS9, SAS - April 2017
Timeline
Director, Acquisition Analytics
Polly Insurance Agency, LLC
01.2023 - Current
Insurance Performance Manager
Polly Insurance Agency, LLC
10.2021 - 12.2022
Lead Product Analyst - Quantitative
Plymouth Rock Assurance Corp
07.2020 - 10.2021
Senior Data Scientist
Plymouth Rock Assurance Corp
07.2016 - 06.2020
Ph.D. - Mathematics, M.Sc. in Financial Mathematics
University of Connecticut
Bachelor of Science - Applied Mathematics
Hunan University
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