Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tirsit Abtew

Cambridge

Summary

Innovative SharePoint Developer known for high productivity and efficiency in task completion. Skilled in developing custom SharePoint solutions, managing content databases, and integrating SharePoint with other business systems. Excel in problem-solving, team collaboration, and project management to deliver robust SharePoint applications. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor

CVS Pharmacy
Bellmont
12.2024 - Current
  • Trained new employees on company policies and procedures.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

SharePoint Developer

Donnelley Financial Solutions Inc.
Boston
05.2018 - 06.2024
  • Assisted in developing branding guidelines for company intranet portals built on SharePoint platform.
  • Coordinated and enhanced existing databases and established new databases as part of initiative.
  • Created workflows to update list items, retrieve workflow history and retrieve, delete and restore versions of list items.
  • Developed system models using automated tools to analyze performance under various operating conditions.
  • Configured company SharePoint systems to specified requirements.

Sales Associate Supervisor

Tomer & Co
Braintree
03.2015 - 09.2017
  • Maintained up-to-date knowledge of current merchandise offerings by attending vendor training sessions or reviewing catalogs and websites.
  • Analyzed weekly and monthly reports for changes in trends or potential opportunities for improvement.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Front Desk Receptionist

Best Western Hotel
Boston
06.2011 - 10.2016
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Education

Associate of Science -

BHCC
Boston, MA
05-2023

Skills

  • SharePoint development
  • Workflow automation
  • Database management
  • System configuration
  • Performance analysis
  • User interface design
  • Team collaboration
  • Customer communication
  • Data integrity

Certification

IBM Data Analyst Professional Certificate - In progress

Cisco Certified Network Associate (CCNA) – In Progress

Microsoft 365 Certified: SharePoint Administrator Associate – In Progress

Power Platform Fundamentals (PL-900) – Expected 2025

Timeline

Supervisor

CVS Pharmacy
12.2024 - Current

SharePoint Developer

Donnelley Financial Solutions Inc.
05.2018 - 06.2024

Sales Associate Supervisor

Tomer & Co
03.2015 - 09.2017

Front Desk Receptionist

Best Western Hotel
06.2011 - 10.2016

Associate of Science -

BHCC

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Tirsit Abtew