Tiya Cote
Worcester
Summary
Dynamic Office Manager and Head Certified Medical Assistant at Behavioral Healthcare Services, adept in staff hiring and training. Enhanced patient outcomes through effective communication and clinical leadership, while maintaining electronic health records. Proven ability to manage office operations efficiently, driving productivity and fostering a compassionate environment for patients and staff alike.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager/ Head Certified Medical Assistant
Behavioral Healthcare Services
10.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Electronic Health record experience
- CPR certified
- MAP Certified
Certified Nursing Assistant
Private Care Giver
05.2008 - 01.2023
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Graduate Certificate - Medical Assisting
Porter And Chester
Worcester, MA10-2023
High School Diploma -
Bay Path Regional Vocational Technical High School
Charlton, MA 05-2008
Skills
- Recruitment and Selection
- Bookkeeping
- Billing
- Data entry
- Staff management
- Clear oral/written communication
- Meeting planning
- Sterilization techniques
- Staff training and development
- Critical thinking
- Medical office management
- Electronic health records management
- Clinical leadership
- Immunization administration
Accomplishments
- Advanced from Certified Medical Assistant to Office Manager/ Head CMA and Spravato coordinator within a year for my work dedication.
- I run and coordinate a staff of 17 employees
- I Run and coordinate the Spravato clinic including billing, prior authorizations, pharmacy calls, Medication inventory ECT.
- Injection queen (PT'S state i have the perfect touch)
- Clinical and administrative qualities
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Office Manager/ Head Certified Medical Assistant
Behavioral Healthcare Services
10.2023 - Current
Certified Nursing Assistant
Private Care Giver
05.2008 - 01.2023
Graduate Certificate - Medical Assisting
Porter And Chester
High School Diploma -
Bay Path Regional Vocational Technical High School
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