Tobey Vito
Franklin
Summary
Dynamic Store Manager with a proven track record at Crabtree & Evelyn, transforming underperforming teams into top achievers. Expert in visual merchandising and mentoring, I drive sales performance through strategic employee development and exceptional customer service, fostering a motivated workforce that consistently exceeds goals.
Overview
14
14
years of professional experience
Work History
Mentor/Influencer/Store Manager
The Paper Store
Canton
01.2024 - Current
- Guided new team members in product knowledge and customer service techniques.
- Developed mentoring programs to enhance employee skills and confidence.
- Conducted regular one-on-one meetings with mentees to discuss challenges and goals.
- Facilitated team meetings to provide performance feedback and share best practices.
- Implemented visual merchandising strategies to optimize product displays.
- Monitored sales performance and adjusted strategies to meet store objectives.
- Oversaw inventory management to maintain optimal stock levels for sales success.
- Encouraged a positive work environment through recognition and motivation initiatives.
Store Manager
Famous Footwear
Franklin
03.2022 - 01.2025
- Exceeded key performance indicators by strategically building brand and business initiatives.
- Trained team members in store policies and product knowledge to enhance proficiency.
- Executed opening and closing procedures, ensuring seamless daily operations.
- Monitored sales performance, adjusting strategies to achieve store objectives.
- Led recruitment and training of new employees, fostering a skilled workforce.
- Managed inventory tracking to minimize discrepancies and loss.
- Developed team within company standards, promoting continuous improvement.
- Supervised inventory counts to maintain accuracy and efficiency.
Scheduler
Accentcare
Westwood
04.2021 - 03.2022
- Coordinated schedules for 345 patients, optimizing clinician availability across territories.
- Managed schedules for 20 clinicians, ensuring efficient resource allocation.
- Utilized HCHB software to streamline operations and enhance data management.
- Analyzed reports to identify trends and improve service delivery.
- Provided customer service support, addressing patient inquiries and concerns.
- Supplied clinicians with necessary materials, ensuring uninterrupted workflow.
- Led multi-territorial operations, managing tasks across three distinct areas.
- Acted as a lead by prioritizing workflows, troubleshooting issues, and facilitating training.
Store Manager
Sally’s Beauty
North Attleboro
06.2020 - 04.2021
- Scheduled operations for multiple store teams to enhance efficiency.
- Analyzed reports to identify trends and inform strategic decisions.
- Established dedicated customer relationships to drive loyalty.
- Increased sales compared to previous year through targeted initiatives.
Executive Team Leader
Target
Taunton
06.2019 - 06.2020
- Coached and directed 309 employees in daily operations to enhance productivity.
- Scheduled activities for 65 employees to ensure efficient workflow.
- Led teams during new launches, ensuring smooth execution of initiatives.
- Developed talent management plans for three departments to foster leadership growth.
- Trained new leaders, equipping them with essential skills and knowledge.
Store Manager
Crabtree & Evelyn
Natick
06.2018 - 01.2019
- Transformed store performance from market worst to best through process improvements and performance gap analysis.
- Developed and communicated motivational vision plans to coach and empower employees.
- Trained new top talent on store procedures and policies to ensure compliance and efficiency.
- Analyzed marketing data to formulate strategic plans for establishment growth.
- Delivered exceptional customer service while adhering to standard practices, enhancing sales and reducing shrinkage.
- Educated customers on product offerings, driving upselling and cross-selling opportunities.
Store Manager
Hanna Andersson
Wrentham
02.2012 - 06.2018
- Executed succession planning initiatives by training associates for leadership roles.
- Optimized inventory management through systematic rotation of aging items to enhance freshness.
- Cultivated a loyal customer base by providing exceptional service and stocking in-demand products.
- Surpassed team goals by collaborating with staff to implement effective customer service strategies.
- Established community connections to facilitate donations of surplus products to families in need.
Education
Associate of Science - Marketing Management
Fisher College
Boston, MA05-1992
Skills
- Mentoring programs
- Visual merchandising
- Sales performance analysis
- Inventory management
- Customer service training
- Team leadership
- Employee development
- Performance feedback
- Staff motivation
Accomplishments
Ranked #1 in the East Coast Region for Shrink results. (Famous Footwear)
Ranked #1 for greatest improvement in UPT and SPAH in the District.(Crabtree & Evelyn)
Top performer in Sales in the District.(Famous Footwear)
Timeline
Mentor/Influencer/Store Manager
The Paper Store
01.2024 - Current
Store Manager
Famous Footwear
03.2022 - 01.2025
Scheduler
Accentcare
04.2021 - 03.2022
Store Manager
Sally’s Beauty
06.2020 - 04.2021
Executive Team Leader
Target
06.2019 - 06.2020
Store Manager
Crabtree & Evelyn
06.2018 - 01.2019
Store Manager
Hanna Andersson
02.2012 - 06.2018
Associate of Science - Marketing Management
Fisher College
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