Thomas Clifton
Attleboro
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Team Lead
Bass Pro Shops
06.2021 - Current
- Front End department supervisor, responsible for coaching and mentorship of 25-35 associates, and daily payment balancing and reconciliation.
- Location Coordinator for the company’s warranty program, responsible for analyzing and conveying both the performances of individuals as well as the status for the whole store, and encouraging the growth of the program.
- New Store Support Staff, chosen to travel and work onsite to support opening week for new stores in Irvine, CA (03/24/24-04/01/24), Clifton Park, NY (07/29/25-08/03/25) & Abbotsford, BC (09/14/25-09/20/25).
Customer Service
Bass Pro Shops
07.2017 - 06.2021
- Performing the responsibilities of the cashier role, and also handling other duties including returns and exchanges, placing and pick up of online orders, answering in store and phone questions, providing register training for new hires, etc..
Cashier
Bass Pro Shops
07.2014 - 07.2017
- Cashiering and upholding company expectation to provide exemplary customer service.
Special Events
Bass Pro Shops
06.2014 - 12.2015
- Seasonal events focused on youth involvement in the outdoors. (e.g. Summer Camp, Local Youth Catch and Release, Santa’s Wonderland, etc.)
Education
Non-Degree - History, Political Science, Geography
Southern New Hampshire University
Manchester, NHB.S. - Computer Science, Philosophy
Brandeis University
Waltham, MA05.2016
Skills
- Customer service
- Leadership
- Mentoring
- Communication skills
- Coaching and mentoring
- Conflict resolution
- Performance improvement
- Workplace safety
- Shift scheduling
Timeline
Team Lead
Bass Pro Shops
06.2021 - Current
Customer Service
Bass Pro Shops
07.2017 - 06.2021
Cashier
Bass Pro Shops
07.2014 - 07.2017
Special Events
Bass Pro Shops
06.2014 - 12.2015
Non-Degree - History, Political Science, Geography
Southern New Hampshire University
B.S. - Computer Science, Philosophy
Brandeis University