Tommy Duell
Attleboro
Summary
Adept Personal Lines Account Manager with proven track record at multiple agencies, utilizes sports and coaching background to bring effective communication, problem-solving, and analytical skills to the team in order to achieve optimal results and maximize client satisfaction. Recognized for exceptional attention to detail and ability to foster client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Morse Insurance Agency, Inc.
12.2024 - Current
Serviced clients on personal lines policies including Home, Auto, Umbrella, Flood, and Watercraft. Responsible for proactively reviewing renewals and rewriting when appropriate, as well as writing new business accounts for the agency.
Personal Lines Account Manager /Customer Service Representative
Alera Group, Inc. DBA Gordon Atlantic Insurance
10.2023 - 12.2024
Customer service support role in Personal Lines department, duties included reception of all incoming calls, servicing billing-related inquiries, mortgage company requests, RMV DRIVE program, mail, and contacting clients regarding non-pay cancellation notices.
Promoted to PL Account Manager position in August 2024. Responsible for a split of approx. 150 clients servicing personal lines policies.
Assistant Football Coach
Bridgewater State University
01.2022 - 12.2024
After successful athletic career 2018-2022, started as volunteer position coaching Running Backs. Promoted to restricted earnings position coaching Quarterbacks and Passing Game Coordinator in April 2023.
Education
Bachelor of Arts - Physical Education And Coaching
Bridgewater State University
Bridgewater, MA01-2021
Skills
- Knowledge of industry regulations and insurance products
- Understanding of personal lines underwriting guidelines
- Attention to detail
- Team communication
- Problem solving
Certification
Property & Casualty Producer - MA
Awards
2021 Bears Football Coaches Award
2021 MASCAC Fall Sportsmanship Team
Timeline
Personal Lines Account Manager
Morse Insurance Agency, Inc.
12.2024 - Current
Personal Lines Account Manager /Customer Service Representative
Alera Group, Inc. DBA Gordon Atlantic Insurance
10.2023 - 12.2024
Assistant Football Coach
Bridgewater State University
01.2022 - 12.2024
Bachelor of Arts - Physical Education And Coaching
Bridgewater State University
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