Summary
Overview
Work History
Education
Skills
Timeline
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Toni DeMarco

Taunton,MA

Summary

Dynamic and detail-oriented professional with a proven track record at Kohls Department Store, excelling in customer service and problem-solving. Adept at managing schedules and document management, I foster strong relationships and enhance client satisfaction through effective communication and a positive attitude. Committed to delivering exceptional results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Office Assistant

Trucchi's Supermarkets
05.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Managed incoming and outgoing correspondence with Taunton Municipal Lightning Plant, ensuring prompt and accurate delivery of information.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Responsible for counting drawers and completing the daily deposit at the end of each day.

Cook

Norton Public Schools
09.2021 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Collaborated with management team to develop new menu items.

Customer Service Lead

Kohls Department Store
09.2021 - 05.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Reduced average call handling time through efficient problem diagnosis and resolution techniques.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Identified and resolved discrepancies and errors in customer accounts.

Mortgage Associate

Wells Fargo
03.2004 - 04.2008
  • Increased referral business by building rapport with existing clients through regular check-ins and providing personalized mortgage solutions.
  • Maintained thorough knowledge of various loan programs to accurately advise clients on suitable options based on their financial situations.
  • Ensured compliance with federal regulations by meticulously reviewing loan applications for accuracy and completeness.
  • Developed strong relationships with real estate agents, fostering a positive reputation within the industry for our firm.
  • Mailings/ follow up phone calls.
  • Collaborated with underwriting team to resolve any discrepancies or issues found in loan applications, ensuring a smooth approval process for clients.
  • Reduced mortgage processing timeframes by diligently following up on outstanding documents from clients and third-party vendors.
  • Actively participated in industry events and networking opportunities to strengthen professional relationships and broaden the firm''s reach.
  • Improved client satisfaction rates by providing exceptional customer service and promptly addressing concerns.
  • Expedited loan underwriting process through clear communication between processors, underwriters, and other departments involved in the approval process.
  • Contributed to increasing overall loan production by consistently meeting monthly sales goals and targets.
  • Continuously updated personal knowledge of mortgage products, market trends, and regulatory changes by attending training sessions and staying informed on industry news.
  • Minimized risk exposure of the firm by conducting thorough credit analyses and properly assessing borrower qualifications before approving loans.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Fielded customer complaints and provided solutions.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.

Education

Norton High School
Norton, MA
01-2003

Skills

  • Customer service
  • Positive attitude
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Prioritizing work
  • Mail handling
  • Document management
  • Strong problem solver
  • Professional
  • Scheduling appointments
  • Relationship building
  • Mail sorting and distribution
  • Valid Driver's license
  • Quickbooks
  • Payment processing
  • Calendar management
  • Office supplies management
  • Scheduling
  • Hard worker
  • Organized/ attention to detail
  • Multitasker
  • Time management
  • Answering busy switchboard phone

Timeline

Office Assistant

Trucchi's Supermarkets
05.2024 - Current

Cook

Norton Public Schools
09.2021 - Current

Customer Service Lead

Kohls Department Store
09.2021 - 05.2023

Mortgage Associate

Wells Fargo
03.2004 - 04.2008

Norton High School

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Toni DeMarco