Tony Younes
Mansfield
Summary
Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Driver
Uber
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Retail Banker
TD Bank
02.2019 - 10.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Removed mutilated currency from circulation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Liquor Store Associate
Bay State Wine & Spirits
04.2015 - 02.2019
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Assisted in product merchandising for visually appealing displays that maximized sales potential.
Server
Olivadi Restaurant
08.2011 - 04.2015
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Processed customer orders and accurately entered into order system.
- Greeted customers with warm, friendly and welcoming tone.
- Took customer orders and prepared take-out items.
Education
Business Administration And Management
Massasoit Community College
Brockton, MAHigh School Diploma -
Mansfield High School
Mansfield, MA06.2013
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Account Management
- Computer Skills
- Excellent Attention to Detail
Timeline
Driver
Uber
10.2024 - Current
Retail Banker
TD Bank
02.2019 - 10.2024
Liquor Store Associate
Bay State Wine & Spirits
04.2015 - 02.2019
Server
Olivadi Restaurant
08.2011 - 04.2015
Business Administration And Management
Massasoit Community College
High School Diploma -
Mansfield High School
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