Tony Younes
Mansfield
Summary
Dynamic professional with extensive experience in customer service and relationship building, notably at TD Bank. Proven ability to resolve complaints efficiently while maintaining professionalism. Skilled in account management and data entry, consistently enhancing customer satisfaction through expert product knowledge and effective communication. Committed to delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Driver
Uber
Boston
10.2024 - Current
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Operated a variety of vehicles safely in diverse weather conditions.
- Transported riders to designated stops according to pre-determined schedules.
- Enhanced customer satisfaction by providing courteous and professional service.
Retail Banker
TD Bank
Walpole
02.2019 - 10.2024
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Performed special services for customers, ordering bank cards and checks.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
Associate
Bay State Wine & Spirits
Canton
04.2015 - 02.2019
- Developed and maintained relationships with clients and vendors.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Ordered additional supplies when needed to maintain adequate inventory levels.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Server
Olivadivita
Norwood
08.2011 - 04.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Mansfield High School
Mansfield05-2013
Some College (No Degree) - Business Administration and Management
Massasoit Community College
Brockton, MASkills
- Customer service
- Complaint resolution
- Relationship building
- Account management
- Data entry
- Problem solving
- Communication skills
- Product knowledge
Timeline
Driver
Uber
10.2024 - Current
Retail Banker
TD Bank
02.2019 - 10.2024
Associate
Bay State Wine & Spirits
04.2015 - 02.2019
Server
Olivadivita
08.2011 - 04.2015
High School Diploma -
Mansfield High School
Some College (No Degree) - Business Administration and Management
Massasoit Community College
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