Tori Petti
Fall River,MA
Summary
At Delta Projects Inc., I excelled as a Residential Manager, enhancing resident satisfaction and safety through effective leadership and crisis intervention. My adeptness in facility oversight and exceptional organizational skills led to significant improvements in operational efficiency and resident care. Renowned for reliability and excellent communication, I consistently developed and executed targeted action plans, driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Manager
Delta Projects Inc.
04.2015 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
Education
High School Diploma -
Southeastern Regional Vocational Technical
South Easton, MA05-2010
Skills
- Property Maintenance
- Menu Planning
- Cleaning proficiency
- Exceptional organization
- Activities scheduling
- Safety Management
- First Aid Training
- Crisis Intervention
- Staff Training
- Appointment Coordination
- Employee Scheduling
- Grocery shopping
- Event Planning
- Quality service
- Financial Management
- Calendar Management
- Facility Oversight
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Medication Dispensing
- HIPAA Guidelines
- Task Prioritization
- Employee Supervision
- Goal Setting
Accomplishments
- Achieved certificate by completing Intensive Behavioral Training course with accuracy and efficiency.
- Achieved certificate by completing Human Rights Officer Training with accuracy and efficiency.
Certification
- Massachusetts Medication Administration
Timeline
Residential Manager
Delta Projects Inc.
04.2015 - Current
High School Diploma -
Southeastern Regional Vocational Technical
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