Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Landrum

Boston,MA

Summary

Results-driven professional with expertise in logistics and team management. Demonstrated ability to train new couriers and streamline delivery processes, fostering strong customer relationships and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Courier

Instacart
Boston, MA
09.2023 - Current
  • Delivered groceries promptly and accurately to customers, ensuring high satisfaction levels.
  • Navigated efficient routes using GPS technology, reducing delivery times consistently.
  • Communicated effectively with customers regarding delivery status and order issues.
  • Managed a minimum of 20 deliveries per shift while maintaining attention to detail and quality service.

Courier

Uber Eats
Boston, MA
09.2023 - Current
  • Coordinated a minimum of 20 timely deliveries, ensuring optimal route efficiency and customer satisfaction.
  • Managed inventory checks to align with delivery schedules and minimize delays..
  • Implemented feedback systems to enhance service quality and address customer inquiries promptly.

General Manager

Prime Group Holdings
Boston, MA
09.2022 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Courier

Uber Eats
Boston, MA
06.2016 - 09.2022

.

  • Coordinated with local stores to ensure product availability and timely pickups for customer orders.
  • Resolved customer inquiries and concerns professionally, enhancing overall service experience.
  • Implemented feedback mechanisms to improve delivery processes and address recurring challenges efficiently.

Real Estate Agent

Press Realtors LLC.
Boston, MA
06.2014 - 06.2016
  • Negotiated contracts and agreements between buyers and sellers to ensure favorable terms.
  • Conducted market analysis to determine property values and identify emerging trends.
  • Developed comprehensive marketing strategies that utilized digital platforms and traditional advertising methods.
  • Guided clients through the buying or selling process, addressing concerns and providing expert advice.

Education

High School Diploma -

RCC
Roxbury, MA
11.2009

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Excellent driving skills
  • Problem resolution
  • Leadership and team building
  • Team player
  • Efficient multi-tasker
  • Strong organizational skills
  • Highly professional

Certification

Jr. Web Developer(2024)

Timeline

Courier

Instacart
09.2023 - Current

Courier

Uber Eats
09.2023 - Current

General Manager

Prime Group Holdings
09.2022 - 02.2023

Courier

Uber Eats
06.2016 - 09.2022

Real Estate Agent

Press Realtors LLC.
06.2014 - 06.2016

High School Diploma -

RCC
Tracey Landrum