Results-driven professional with expertise in logistics and team management. Demonstrated ability to train new couriers and streamline delivery processes, fostering strong customer relationships and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courier
Instacart
Boston, MA
09.2023 - Current
Delivered groceries promptly and accurately to customers, ensuring high satisfaction levels.
Navigated efficient routes using GPS technology, reducing delivery times consistently.
Communicated effectively with customers regarding delivery status and order issues.
Managed a minimum of 20 deliveries per shift while maintaining attention to detail and quality service.
Courier
Uber Eats
Boston, MA
09.2023 - Current
Coordinated a minimum of 20 timely deliveries, ensuring optimal route efficiency and customer satisfaction.
Managed inventory checks to align with delivery schedules and minimize delays..
Implemented feedback systems to enhance service quality and address customer inquiries promptly.
General Manager
Prime Group Holdings
Boston, MA
09.2022 - 02.2023
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented operational strategies and effectively built customer and employee loyalty.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Courier
Uber Eats
Boston, MA
06.2016 - 09.2022
.
Coordinated with local stores to ensure product availability and timely pickups for customer orders.
Resolved customer inquiries and concerns professionally, enhancing overall service experience.
Implemented feedback mechanisms to improve delivery processes and address recurring challenges efficiently.
Real Estate Agent
Press Realtors LLC.
Boston, MA
06.2014 - 06.2016
Negotiated contracts and agreements between buyers and sellers to ensure favorable terms.
Conducted market analysis to determine property values and identify emerging trends.
Developed comprehensive marketing strategies that utilized digital platforms and traditional advertising methods.
Guided clients through the buying or selling process, addressing concerns and providing expert advice.