Tracey Pallazola
Rockport
Summary
Dynamic hospitality professional with extensive experience at Trio Building, excelling in customer service and multitasking. Proven track record of enhancing guest satisfaction through effective complaint resolution and menu recommendations. Skilled in cash handling and maintaining cleanliness, fostering a welcoming environment that encourages repeat business.
Overview
2026
2026
years of professional experience
Work History
Waitresses
Trio Building
09.1995 - Current
- Delivered exceptional customer service by efficiently managing multiple tables and guest requests.
- Communicated daily specials and menu items effectively to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new team members on service protocols and restaurant policies to maintain high standards.
- Oversaw dining area cleanliness and organization, ensuring adherence to health regulations.
- Resolved customer complaints promptly, improving overall satisfaction and repeat business rates.
- Implemented process improvements in order-taking procedures, reducing service times significantly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Day Care Owner
Self
1995 - 10.2009
- Developed and implemented engaging educational programs for children.
- Managed daily operations, ensuring a safe and nurturing environment.
- Established effective communication with parents regarding child development and progress.
- Oversaw budgeting and financial management to ensure sustainability of operations.
- Coordinated activities that fostered social skills and emotional growth in children.
- Implemented health and safety protocols to comply with regulatory requirements.
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
- Managed budgets responsibly while maintaining high-quality resources for children''s daily use at the facility.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
Education
High School Diploma -
Rockport High Scholl
Rockport, MASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Order management
- Upselling
- Guest relations management
- Food and beverage pairings
- Bar terminology
- Food inspection
- Order delivery practices
- Wine service
- Wine pairing
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Guest relations
Timeline
Waitresses
Trio Building
09.1995 - Current
Day Care Owner
Self
1995 - 10.2009
High School Diploma -
Rockport High Scholl