Summary
Overview
Work History
Education
Skills
Websites
Highlights Of Non Sales Non Marketing Contributions
Timeline
Generic

TRACEY WALLES

Worcester

Summary

Dynamic operations leader with proven expertise in business administration, team development, and multi-state territory management. Adept at mentoring and promoting high-potential employees into leadership roles, streamlining operations, and enhancing organizational performance. Skilled at driving efficiency, improving workflows, and fostering collaborative, high-performing teams.

Overview

18
18
years of professional experience

Work History

District Manager

SAS Retail Services, LLC
Orange
09.2019 - Current
  • Lead a 20-member field team across six states, ensuring seamless delivery of merchandising and operational solutions for national retail clients and global brands.
  • Oversee HR operations including recruitment, onboarding, training, scheduling, payroll, performance reviews, and employee relations.
  • Mentored and promoted multiple team members into leadership roles, including District Manager positions, through structured coaching, field development, and leadership training programs.
  • Designed and implemented operational procedures that reduced administrative inefficiencies and improved service quality.
  • Established standardized best practices that enhanced employee retention, customer satisfaction, and KPI performance.

Retail Territory Manager

Acosta Sales & Marketing Co.
12.2010 - Current

Zone Manager

Johnson O’Hare Sales Marketing Co.
12.2010 - Current

Retail Territory Client Manager

Anderson Merchandisers
Plano
01.2008 - 09.2019
  • Directed a team of territory representatives, coordinating daily operations, scheduling, resource allocation, and compliance with company policies.
  • Delivered team training and job readiness programs, ensuring employees were prepared to execute projects effectively and deliver client expectations.
  • Developed and executed process improvements that enhanced productivity and minimized operational disruptions.
  • Partnered with corporate HR to address employee concerns, resolve conflicts, and improve morale.

Retail Territory Manager & Specialist

Acosta Sales & Marketing Co.
Marlborough
09.2007 - 12.2017
  • Managed territory operations for multiple accounts, including workforce planning, team supervision, and client service delivery.
  • Provided one-on-one coaching and career development for team members to build bench strength and prepare employees for advancement opportunities.
  • Facilitated cross-functional communication between field staff, management, and corporate leadership to align operational goals.

Education

General Studies - Focus in Sales and Marketing

Worcester State University
Worcester, MA

Skills

  • District & Regional Operations Management
  • Talent Development
  • Mentorship
  • Promotions
  • HR Processes
  • Employee Relations
  • Organizational Development
  • Change Leadership
  • Strategic Planning
  • Execution
  • Process Optimization
  • Workflow Optimization
  • Budgeting
  • Resource Management
  • Training
  • Development Programs
  • Team Building
  • Performance Management
  • Stakeholder Engagement
  • Service Delivery Excellence
  • Microsoft Office Suite
  • Microsoft Teams
  • Oracle
  • Zoom
  • Windows OS
  • Team leadership
  • Employee training
  • Performance management
  • Operational efficiency
  • HR administration
  • Customer relationship management
  • Scheduling optimization
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Strategic planning
  • Coaching and mentoring
  • Employee scheduling
  • Customer service
  • Technology proficiency
  • Decision-making
  • District growth management
  • Team building

Websites

Highlights Of Non Sales Non Marketing Contributions

  • Designed and delivered training programs to improve operational competency, team collaboration, and leadership readiness.
  • Streamlined administrative and payroll processes, reducing errors and increasing efficiency.
  • Implemented HR best practices in performance reviews, corrective actions, and employee engagement activities.
  • Directed special projects to optimize workflows, enhance compliance, and align with corporate goals.

Timeline

District Manager

SAS Retail Services, LLC
09.2019 - Current

Retail Territory Manager

Acosta Sales & Marketing Co.
12.2010 - Current

Zone Manager

Johnson O’Hare Sales Marketing Co.
12.2010 - Current

Retail Territory Client Manager

Anderson Merchandisers
01.2008 - 09.2019

Retail Territory Manager & Specialist

Acosta Sales & Marketing Co.
09.2007 - 12.2017

General Studies - Focus in Sales and Marketing

Worcester State University

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TRACEY WALLES