Summary
Overview
Work History
Education
Skills
Timeline
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Traci LaVanway

Traci LaVanway

Fitchburg

Summary

Dynamic Licensed Real Estate Agent with a proven track record at Coldwell Banker Realty, excelling in seller representation and comparative market analysis. Recognized for exceptional communication and strong organizational skills, I consistently exceed client expectations, ensuring smooth transactions and high satisfaction rates. Committed to fostering lasting relationships within the industry for mutual success.

Overview

2026
2026
years of professional experience

Work History

Licensed Real Estate Agent / Licensed Realtor

Coldwell Banker Realty / Straight Real Estate Solutions
07.2018 - Current
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Compared recently sold area properties to determine competitive market prices.
  • Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
  • Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
  • Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
  • Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
  • Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
  • Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
  • Collaborated with mortgage professionals to ensure a smooth financing process for clients, resulting in successful transactions.
  • Negotiated, facilitated, and managed real estate transactions.
  • Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
  • Earned recognition as a top-performing agent within the brokerage, consistently exceeding sales targets and earning accolades from both clients and colleagues.

Transportation Driver

Van Pool Transportation
2013 - 2018
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stops and starts.
  • Followed all relevant traffic laws and safety regulations.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Promoted a positive image for the company by maintaining a professional demeanor and appearance while interacting with passengers or other drivers on the road.
  • Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
  • Handled emergencies calmly and effectively while prioritizing passenger safety in accordance with company guidelines.
  • Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
  • Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.

Client Service Team Lead

North Atlantic Medical
2007 - 2012
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Supported continuous improvement efforts within the department by participating in regular meetings, sharing best practices, and staying current on industry trends.
  • Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
  • Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
  • Streamlined appointment scheduling for increased efficiency and improved patient experience.
  • Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
  • Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
  • Promoted a positive work environment through effective team collaboration and open communication channels.
  • Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
  • Developed strong relationships with patients and their families to provide exceptional customer service at all times.
  • Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

Fitchburg High School
Fitchburg, MA

Skills

  • Active MA and NH Real Estate License
  • Real estate marketing
  • Seller representation
  • Buyer representation
  • Comparative market analysis
  • Listing presentations
  • Strong organizational skills
  • Works well independently
  • Highly professional
  • Massachusetts Association of Realtors
  • Excellent teamwork
  • National Association of Realtors
  • Excellent communicator

Timeline

Licensed Real Estate Agent / Licensed Realtor

Coldwell Banker Realty / Straight Real Estate Solutions
07.2018 - Current

Transportation Driver

Van Pool Transportation
2013 - 2018

Client Service Team Lead

North Atlantic Medical
2007 - 2012

Fitchburg High School

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Traci LaVanway