TRAM NGUYEN
Boston
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Mothers for Justice and Equality
06.2023 - Current
- Managed calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Took notes and minutes for members of board of directors and executive team.
- Coordinated events and worked on ad hoc projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and grants data.
- Processed and sent monthly/quarterly invoices to funders
- Collaborated with finance team to align grant budgets with organizational goals
- Created expense reports, budgets, and filing systems for management team.
- Promoted team productivity by keeping supplies organized and well-stocked.
Freelancer
Upwork
02.2023 - Current
- Worked on various writing in Vietnamese projects to train generative AI models
- Participated in translating English to Vietnamese
- Honed freelance skills to assist clients with miscellaneous project work and other tasks
Executive Assistant
Citibank
09.2021 - 03.2022
- Promoted productivity by coordinating schedules, meetings and correspondence
- Oversaw inventory orders for all office supplies
- Monitored information flow in a timely and accurate manner, maintained confidentiality and professionalism at all times
- Supported executives with projects and data tracking, ensuring accurate and timely completion of deliverables
- Sorted and distributed mail to recipients
Receptionist
East Boston Dental and Orthodontics
04.2021 - 03.2022
- Greeted incoming guests and directed individuals to appropriate personnel
- Composed new files and added to existing client files from dental visits, maintaining accurate records of patient care
- Collaborated with healthcare providers and support staff to deliver high-quality care to patients
- Answered questions regarding company pricing and policies
- Recorded inquiries, complaints and comments as well as action taken
- Scheduled appointments and documented updates in scheduling software
- Maintained well-organized physical and digital records
Store Manager
Casella's Liquor
09.2018 - 03.2021
- Managed staff of 3 associates, providing guidance and support to ensure efficient and effective operations
- Verified deliveries against invoices and completed shortage and overage reports, ensuring accurate inventory levels and timely resolution of discrepancies
- Carried out supervisor responsibilities according to store policies and applicable laws, ensuring compliance with all relevant regulations
- Consistently met or exceeded performance goals, including customer satisfaction ratings, sales targets, and inventory accuracy
- Led team by examples to maintain focus on performance and achieving targets
Education
Google Cybersecurity Specialization Certificate -
05.2023
Bachelor of Arts - Business Administration
Boston College
12.2020
Business Analytics Certificate - undefined
Cornell University
12.2020
Skills
- Executive Support
- Calendar management
- Office administration
- Business Analytics
- Planning and Implementation
- Database management
- Detail-Oriented Approach
- Budgeting and Financial Management
- Expense reporting
Languages
Vietnamese
Native or Bilingual
Timeline
Executive Assistant to the Chief Executive Officer
Mothers for Justice and Equality
06.2023 - Current
Freelancer
Upwork
02.2023 - Current
Executive Assistant
Citibank
09.2021 - 03.2022
Receptionist
East Boston Dental and Orthodontics
04.2021 - 03.2022
Store Manager
Casella's Liquor
09.2018 - 03.2021
Bachelor of Arts - Business Administration
Boston College
Business Analytics Certificate - undefined
Cornell University
Google Cybersecurity Specialization Certificate -
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