Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trenton Anderson

Ludlow

Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Springfield, MA Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified Lead CTO offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

911 Emergency Dispatcher

American Medical Response, AMR
11.2023 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Armorer

United States Marine Corps
12.2017 - 12.2021
  • Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
  • Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
  • Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.
  • Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
  • Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
  • Enhanced armory operations by implementing efficient inventory management and control systems.
  • Maintained accurate records of equipment issuance and returns, ensuring proper accountability for all items.
  • Reduced turnaround time for weapon repairs through streamlined processes and effective communication with maintenance personnel.
  • Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
  • Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
  • Supported mission success by providing timely and accurate weapons distribution to deploying units.
  • Provided expert guidance on proper handling, storage, and transportation of various types of weapons systems.
  • Contributed to improved facility organization by developing a system for tracking location and status of all stored items.
  • Facilitated smooth transitions during unit deployments by coordinating logistics related to weapons transport and delivery.
  • Served as subject matter expert during audits conducted by higher headquarters, demonstrating full compliance with regulations governing armory operations.
  • Developed strong working relationships with suppliers, securing high-quality replacement parts at competitive prices for ongoing maintenance needs.
  • Improved accountability for ammunition expenditures by creating a comprehensive reporting system that tracked usage rates across multiple units.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Pro Shop Employee

Timber Creek Golf
04.2013 - 11.2017
  • Increased customer satisfaction by providing excellent service and assistance with golf equipment selection.
  • Maintained a clean and organized pro shop, ensuring an inviting atmosphere for customers.
  • Assisted in inventory management to maintain optimal stock levels and prevent shortages or overstock situations.
  • Contributed to the pro shop''s success by promoting special offers, events, and membership opportunities.
  • Boosted pro shop sales through strategic visual merchandising that highlighted new products and seasonal items effectively.
  • Supported clients during club fittings by analyzing their swing mechanics and recommending appropriate clubs based on their specific needs.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Operated cash register to accept cash, credit card and gift card payments.
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Assisted club members with cleaning and storage of golf bag and clubs.
  • Stocked and restocked inventory on sales floor to boost sales and meet company demands.
  • Wrote order supply requests to replenish merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Dixon High School
Dixon, IL
05.2017

Skills

  • Telephone Etiquette
  • Computer Proficiency
  • Interpersonal Skills
  • Typing Speed
  • Active Listening
  • Problem Solving
  • Organizational Skills
  • Adaptability and Flexibility
  • Patience and Tolerance
  • Situational Awareness
  • Professionalism
  • Stress Management
  • Decision Making
  • Multitasking Abilities
  • Attention to Detail
  • Critical Thinking
  • Works Well Under Pressure
  • Problem-Solving
  • Effective Communication
  • EMS Dispatch
  • Computer Skills
  • Call Management
  • CPR and First Aid
  • Emergency Medical Dispatch (EMD)
  • Emergency Medical Dispatcher Certification
  • Communications Training Officer
  • Map Reading

Accomplishments

  • Achieved Naval Accommodation Medal through effectively organizing and maintaining 1.8 Million Dollars of equipment and gear during the 3 deployments.
  • Achieved the Good Conduct Medal, for 3 years of service with no trouble in the Marine Corps.
  • Collaborated with team of 4-5 Personnel in the development of Ensuring city safety for EMS.
  • Supervised team of 5-6 staff members during my time of Supervising the Communications room and a Lead.

Timeline

911 Emergency Dispatcher

American Medical Response, AMR
11.2023 - Current

Armorer

United States Marine Corps
12.2017 - 12.2021

Pro Shop Employee

Timber Creek Golf
04.2013 - 11.2017

High School Diploma -

Dixon High School
Trenton Anderson