Trequan Johnson
Thomas Lawn & Landscape
COLUMBUS
8
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Lawn Care Customer Service Representative
2 Years 2 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained customer database accuracy, enhancing communication and follow-up processes.
- Assisted in training new representatives on company policies and service protocols.
Furnace Operator
1 Year 1 Month- Operated induction furnaces to melt metal alloys, ensuring optimal temperature and quality control.
- Monitored furnace operations, detecting and resolving issues to maintain production efficiency.
- Collaborated with team members to streamline processes, improving workflow and reducing material waste.
Seasonal Sales Associate
1 Year- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays to optimize product visibility and drive customer engagement.
- Collaborated with team members to achieve store sales goals through effective communication and teamwork.
Member Service Representative
2 Years 1 Month- Provided exceptional customer service to church members, addressing inquiries and resolving issues promptly.
- Facilitated communication between congregation and staff, enhancing member engagement and satisfaction.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Assisted in planning and coordinating church events, ensuring smooth execution of logistics.
Education
High School Diploma
- Professional Development Coursework
- 3.5 GPA [Stewart County High School]
- Customer Service Recognition [Thomas Lawn & Landscape]
- Community Service [ Live Oak Baptist Church]
- Safety Award [Alludine]
No Degree - A/C Repair Specialist
Currently enrolled In Columbus.Technical College including :
System Installation
Preventative Maintenance
Electrical Troubleshooting
Equipment Diagnostics
Skills
Customer service
Critical thinking
Product knowledge
Technical support
Product and service solutions
Computer skills
Time management
Machine control
Safety compliance
Product assembly
Machine operation
Equipment operation
Timeline
Lawn Care Customer Service Representative
Thomas Lawn & Landscape
05.2024 - CurrentRead More
Furnace Operator
Aludyne
02.2023 - 03.2024Read More
Seasonal Sales Associate
Shoe Carnival
02.2021 - 02.2022Read More
Member Service Representative
Bronson Memorial Baptist Church
01.2019 - 02.2021Read More
Stewart County High School
High School Diploma
Read More
Columbus Technical College
No Degree from A/C Repair Specialist
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