Trevor Verity
Hanson
Summary
Detail-oriented Pharmacy Technician skilled in problem-solving, workflow optimization, and patient education. Committed to ensuring accurate medication dispensing and fostering effective collaboration with healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
- Processed prescriptions accurately and efficiently to ensure timely delivery of medications
- Assisted pharmacists in managing inventory levels, minimizing stock shortages
- Educated patients on medication usage and potential side effects
- Maintained cleanliness and organization of pharmacy workspaces to comply with safety standards
- Collaborated with healthcare professionals to resolve prescription-related issues
- Trained new staff on pharmacy procedures and operational best practices
- Monitored prescription orders for accuracy, ensuring compliance with legal regulations
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Prior Authorization Representative
Blue Cross and Blue Shield
10.2021 - 07.2023
- Processed prior authorization requests efficiently to ensure timely approvals and patient access to necessary services.
- Reviewed clinical documentation for compliance with policy guidelines, enhancing accuracy of authorizations.
- Collaborated with healthcare providers to clarify information, streamlining communication and reducing processing delays.
- Analyzed trends in authorization denials, identifying root causes and recommending improvements to policies.
Service Desk Agent
Home Depot
02.2018 - 10.2021
- Provided technical support for hardware and software issues, ensuring timely resolutions.
- Assisted customers with product inquiries, enhancing overall satisfaction and experience.
- Documented service requests and resolutions in ticketing system for future reference.
- Collaborated with cross-functional teams to improve service desk processes and workflows.
Education
High School Diploma -
South Shore Vocational Technical High School
Hanover, MA07-2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Prescription filling
- Medication dispensing
- Drug inventory control
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
Prior Authorization Representative
Blue Cross and Blue Shield
10.2021 - 07.2023
Service Desk Agent
Home Depot
02.2018 - 10.2021
High School Diploma -
South Shore Vocational Technical High School