Trey DePina
Fall River
Summary
Dynamic manager with a proven track record in team leadership and staff training. Experienced in enhancing customer satisfaction and streamlining logistics operations, ready to drive performance and engagement within a dedicated team.
Overview
7
7
years of professional experience
Work History
Manager
DePina Logistics LLC
08.2019 - Current
- Optimized logistics operations to enhance efficiency and reduce delivery times.
- Led performance reviews, providing constructive feedback to foster employee development and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Tow Truck Operator
Vic's Towing
10.2025 - Current
- Operated tow trucks to safely transport vehicles for customers and businesses.
- Conducted vehicle assessments to determine safe towing methods and equipment needs.
- Communicated effectively with dispatch to coordinate timely service calls and updates.
- Ensured compliance with safety regulations while performing roadside assistance tasks.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Education
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA06-2018
Skills
- Team leadership
- Time management
- Decision-making
- Heavy lifting
- Customer service
- Complex Problem-solving
- Staff training and development
- Flatbed truck expertise
- DOT regulations
- Recovering vehicles
- Safe driving practices
- Route optimization
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Tow Truck Operator
Vic's Towing
10.2025 - Current
Manager
DePina Logistics LLC
08.2019 - Current
High School Diploma -
Somerset Berkley Regional High School