Tricia Richard

• Designed and implemented a comprehensive clinical curriculum, strengthening program structure and improving client engagement and outcomes
• Implemented strategies that reduced AMA discharges and improved client retention rates, enhancing overall treatment continuity
• Collaborated with multidisciplinary teams to refine treatment planning and service delivery, improving client outcomes and program integration
• Led daily operations of a substance use and mental health treatment program, ensuring high-quality care and full compliance with DMH and BSAS standards
• Supervised and managed team of 4 staff, overseeing scheduling, training, and performance evaluations to ensure program effectiveness

Contributed to program growth by improving client experience, retention, and outcomes

• Facilitated business development initiatives to expand program reach.
• Served as a key representative of program quality and effectiveness, supporting relationship-building with hospitals and care centers
• Leveraged deep program knowledge to communicate value to potential referral sources and partners
• Utilize sales background and clinical expertise to align services with referral partner needs

• Administered medications and monitored patient vital signs to ensure health compliance.
• Developed personalized care plans in collaboration with patients and family members.
• Educated patients on self-care techniques to enhance recovery and promote independence.
• Assisted with daily living activities to enhance client comfort and dignity.
• Coordinated with healthcare professionals to improve patient care processes.
• Maintained accurate patient care documentation to ensure effective communication among healthcare team members and support continuity of care.

• Executed comprehensive assessments to identify patient needs and address barriers to care effectively.
• Coordinated patient navigation services to improve care experience and streamline patient access to resources.
• Collaborated with interdisciplinary teams to optimize treatment plans and ensure continuity of care.
• Developed educational materials that informed patients about available resources and healthcare options, increasing their understanding of care pathways.