Trisha Benson
Westborough
Summary
Dynamic and goal-oriented professional with a proven track record, adept at fostering positive relationships and developing effective recruitment strategies. Skilled in crisis prevention and ensuring customer satisfaction, I bring a proactive approach and a strong work ethic to every challenge. My experience has significantly enhanced team efficiency and patient care quality.
Developed strong organizational and multitasking skills in high-paced environment. Proven ability to provide exceptional customer service. Seeking to transition into new role where these skills can be effectively utilized and further developed. I am interested in both part-time and full-time positions. The gap in work experience listed shown from 2016-2021 was due to being a stay at home Mother of 3. I am excited to get back into a structured work environment.
Overview
29
29
years of professional experience
Work History
Flea Market Help/Service Porter
Grafton Flea Market
04.2022 - Current
- Provided efficient manageable space in a timely manner.
- Provided set-up and breakdown of displayed items according to individual necessity.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Performed cleaning and maintenance duties as directed.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Demonstrated commitment through impeccable attendance and quality performance.
- Contributed to positive customer experiences by providing exceptional knowledge base of all retail sales, quality of product, prices; including unique specialty items.
- Improved overall cleanliness and appearance of the market by keeping grounds maintained.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Handled cash, made accurate change and maintained balanced cash collection.
HR Recruiter
Community Healthlink
11.2011 - 12.2015
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Collected all appropriate documentation for hire (Valid I.D., Social Security cards, Passport, Birth Certificate, etc.).
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Established ongoing communication channels with past applicants, creating an active network of potential future candidates.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Increased diversity in candidate pools by leveraging social media and attending networking events.
- Organized career fairs and employer branding events, increasing brand awareness among potential candidates.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created and delivered HR training sessions to staff, managers and executives.
Medical Receptionist PROMOTED TO (OB-GYN) Nurse
Harrington Physician Services
07.1996 - 10.2011
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Assisted in over 2,500 live fetal births.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed routine wound care and dressing changes on schedule.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided compassionate assistance to patients experiencing emotional distress or seeking additional support services within the healthcare facility.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Contributed to a welcoming atmosphere in the waiting area by maintaining cleanliness, ensuring comfortable seating, and offering refreshments when appropriate.
- Managed high call volumes effectively by utilizing strong multitasking skills to answer phones, direct calls, and take messages without compromising quality of service provided to patients in person.
- Enhanced patient satisfaction by providing efficient and professional front desk support, including appointment scheduling and phone triage.
- Strengthened relationships between patients and healthcare providers by actively addressing concerns or questions regarding treatment plans or billing issues.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA05-2005
Skills
- Quick learner
- Strong work ethic
- Goal oriented
- Proactive approach
- Safety awareness
- Customer engagement
- Ensuring customer satisfaction
- Sales support
- Up-selling techniques
- Groundskeeping
- Lot supervision
- Punctual and dependable
Languages
Spanish
Limited Working
Timeline
Flea Market Help/Service Porter
Grafton Flea Market
04.2022 - Current
HR Recruiter
Community Healthlink
11.2011 - 12.2015
Medical Receptionist PROMOTED TO (OB-GYN) Nurse
Harrington Physician Services
07.1996 - 10.2011
Bachelor of Science - Psychology
Worcester State University
Similar Profiles
Baidido Kate ClarkeBaidido Kate Clarke
Salesperson at DR FLEA MARKETSalesperson at DR FLEA MARKET
Ashley DanielAshley Daniel
Associate Director at Sasser Flea Market & Antique MallAssociate Director at Sasser Flea Market & Antique Mall
Ashley DanielAshley Daniel
Associate Director at Sasser Flea Market & Antique MallAssociate Director at Sasser Flea Market & Antique Mall