Tristan Cary
Marshfield
Summary
Strategic technology leader with over 15 years of experience defining strategy and directing the full lifecycle of enterprise application portfolios for world-class academic and global technology organizations. Proven success in leading teams to deploy, integrate, and manage complex systems—including ITSM, HRMS, AI, and custom applications—to meet the specialized needs of faculty, researchers, and enterprise users. An accepted doctoral candidate in education with a deep, practical understanding of the intersection between technology, faculty support, and institutional mission.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager, Enterprise Applications
Roku
01.2021 - Current
- Directed the strategy and deployment of a diverse portfolio of enterprise applications for a global workforce of 5,000+.
- Application Portfolio Strategy: Architected a strategic proposal to consolidate enterprise survey tools (e.g., Qualtrics), presenting a business case to leadership focused on reducing licensing costs, standardizing data analysis, and improving the user experience for a core faculty/research function.
- AI & Data Application Deployment: Spearheaded the enterprise-wide adoption of the Glean AI search platform, a complex application requiring the integration of over 15 disparate data sources to create a unified knowledge base—a model for supporting integrated academic and clinical research data.
- Custom Application Development: Identified a key operational inefficiency and led the full-stack development of a centralized "Out of Office" application, demonstrating the ability to manage in-house development projects from conception to a successful enterprise-wide rollout.
Director of Technical Services
Wentworth Institute of Technology
01.2017 - 01.2020
- Provided executive leadership for all academic and administrative technology applications and services, shaping the digital environment for over 4,500 students, faculty, and staff.
- Enterprise Application Implementation: Led the enterprise-wide implementation of ServiceNow, establishing the university's first formal ITSM application framework. This initiative transformed service delivery and provided a robust platform for managing all technology support for faculty and students.
- Faculty & Health Systems Evaluation: Collaborated with HR and academic leadership to evaluate and assist in the implementation of HRMS solutions like Workday, gaining key experience in the application needs for faculty information management, which is analogous to clinical and health professional systems.
- Specialized Application Delivery: Architected and executed a cloud-first device strategy that included pioneering the university's first Virtual Desktop Infrastructure (VDI), delivering secure, remote access to specialized, high-computation software for faculty and students for the first time.
- Vendor & Partner Management: Negotiated high-value partnerships with major application and hardware vendors (e.g., Razer, HP), securing technology donations and sponsorships that directly enhanced the student and faculty technology ecosystem.
Manager of User Services
Wentworth Institute of Technology
01.2015 - 01.2017
- Managed all frontline support for the university's application portfolio and user base.
- Led and mentored a high-performing team responsible for providing technical application support to over 4,500 students, faculty, and staff, ensuring a responsive and effective support model for a diverse academic community.
Education
Doctor of Education (Ed.D.) -
Northeastern University
Boston, MAMaster of Science - Technology Management
Wentworth Institute of Technology
Boston, MAMaster of Science - Leadership
Northeastern University
Boston, MABachelor of Science - Business Management
Wentworth Institute of Technology
Boston, MASkills
- Strategic Application Leadership
- Application Portfolio Management
- Enterprise Application Roadmap
- Digital Transformation Strategy
- IT Governance & Compliance (ITIL, SOX)
- Multimillion-Dollar Budget Oversight
- Health & Academic Systems Expertise
- EdTech & Learning Management Systems (LMS)
- Health Information Systems (EHR/HIS)
- Research & Clinical Application Support
- AI & Data Analytics Platforms
- Custom Application Development
- Stakeholder & Team Management
- Faculty & Clinician Partnership
- Cross-Functional Team Leadership (10)
- C-Suite & Academic Leadership Collaboration
- Vendor Negotiation & Management
- Change Management & User Adoption
Certification
ITIL Foundations v4, ITIL Foundations v3, HDI Support Center Manager
Awards
President's Award for Service to Faculty | Wentworth Institute of Technology, University's highest honor recognizing exceptional dedication to supporting faculty in their teaching and scholarly missions.
TEACHING & INSTRUCTIONAL EXPERIENCE
- Professor | Wentworth Institute of Technology | Boston, MA | 2020 – 2023
- Managing and Leading Organizations
- Leadership and Management
- Gained firsthand experience of faculty needs, curricular challenges, and the critical role of technology in the academic environment.
Timeline
Senior Manager, Enterprise Applications
Roku
01.2021 - Current
Director of Technical Services
Wentworth Institute of Technology
01.2017 - 01.2020
Manager of User Services
Wentworth Institute of Technology
01.2015 - 01.2017
Master of Science - Technology Management
Wentworth Institute of Technology
Master of Science - Leadership
Northeastern University
Bachelor of Science - Business Management
Wentworth Institute of Technology
Doctor of Education (Ed.D.) -
Northeastern University
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