Tristin Powers

• Led daily operations for the Buffalo location, managing a team of 65+, and fostering a positive, successful work environment. Through calm leadership, team support, and an open-door approach that encouraged trust and communication. Developed guest relationships through active engagement on the floor, gaining valuable feedback to celebrate wins, and identifying opportunities for improvement. Played a hands-on role in team development, from interviewing and onboarding to training completion, ensuring that new hires and managers are set up to succeed. Balanced the needs of a large, diverse team, upper management, and guests through sound judgment. Engaged with the local community through events and nonprofit partnerships to increase visibility and give back.
• Create and maintain weekly staff schedules, aligned with labor budgets and business volume forecasts. Conducts inventory control and manages vendor purchasing to minimize waste and optimize cost efficiency. Drive key KPI achievements, while also partnering with the kitchen team to execute seamless service and uphold company standards.

Some notable accomplishments include:

• Successfully trained a new hospitality manager and front-of-house lead.
• Represented P.F. Chang's as a vendor for the yearly Lunar New Year Celebration with the APAPA Foundation of Buffalo/Niagara for 2024/25, providing an opportunity to celebrate the culture, engage with the community, and market the restaurant.
• Placed third out of 200+ restaurants for increasing year-over-year sales percentage in 2024.

Executed excellent guest experiences through knowledge and efficiency. Created a clean, welcoming atmosphere, and sustained a keen sense of the needs of our guests. Practiced careful cash and card handling, and contributed to a positive work environment in a healthy team-based role. while also training new team members to perform successfully.

• Manage end-to-end e-commerce operations, including order fulfillment, packaging, shipping accuracy, and inventory organization.
• Build and maintain a positive community by answering questions, resolving issues, and providing fast, quality customer service.
• Create engaging content, and manage stream flow.
• Achieved $10,000 in revenue in the first 6 months by optimizing pricing, product selection, and repeat customer engagement.