Troy Dixon
Randolph
Summary
Driver manager versed in DOT safety regulations, inspections, maintenance and on-time deliveries. Reliable and committed to getting to each location efficiently. Motivated Driver focused on efficiently and safely navigating routes to guarantee incident-free, on-time deliveries. Motivated Driver focused on efficiently and safely navigating routes to guarantee incident-free, on-time deliveries. Motivated Driver focused on efficiently and safely navigating routes to guarantee incident-free, on-time deliveries. Customer-oriented driver motivated to deliver exceptionally prompt and courteous service. Excels at maintenance, record-keeping and navigation. Driver dedicated to being a team player and superb communicator while building strong working relationships within the company and with vendors and customers. Personable and professional driver with a strong customer service orientation and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Heritage Wholesalers
05.2023 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
DOT Safety Specialist
Heritage Wholesalers
05.2022 - 05.2023
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Supported audit procedures to check all procedures, processes and work standards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
Driver
Heritage Wholesalers
02.2019 - 05.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Driver Manager
Burke Oil
10.2007 - 05.2012
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
Owner / Operator
Wettt Line Transport
08.2000 - 09.2008
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Consulted with customers to assess needs and propose optimal solutions.
Oil Delivery Driver
Dorey Fuel
10.1999 - 08.2000
- Delivered oil to private homes and commercial businesses.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
CLASS - CDL - Class A
N.E.T.T.T.S
Pawtucket01.1999
High School Diploma -
East Boston High School
East Boston, MA05.1993
Skills
- Trained in safe driving techniques
- Commercial driving expertise
- Strong math aptitude
- Lift up to 200 pounds
- Excellent time management skills
- Tractor-trailer driving specialist
- Organized
- Safe driver in adverse conditions
- Class A Commercial Driver's License
Certification
- Engineering Hoisting License HE-1C - 2019
- X Endorsement
- TWIC Card
Timeline
Operations Manager
Heritage Wholesalers
05.2023 - 01.2024
DOT Safety Specialist
Heritage Wholesalers
05.2022 - 05.2023
Driver
Heritage Wholesalers
02.2019 - 05.2022
Driver Manager
Burke Oil
10.2007 - 05.2012
Owner / Operator
Wettt Line Transport
08.2000 - 09.2008
Oil Delivery Driver
Dorey Fuel
10.1999 - 08.2000
CLASS - CDL - Class A
N.E.T.T.T.S
High School Diploma -
East Boston High School
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