Tyler Ferrone
Hopedale
Summary
Developed critical problem-solving and customer service skills in high-demand towing environment. Demonstrated ability to manage stressful situations and provide timely assistance. Seeking to transition into new field where these skills can be utilized to enhance operational efficiency and customer satisfaction.
Offering reliable and responsible approach, with keen interest in developing skills within towing industry. Brings ability to quickly learn and adapt to new technologies and safety procedures. Ready to use and develop mechanical troubleshooting and customer service skills in [Desired Position] role.
Personable and reliable, with strong understanding of vehicle mechanics and roadside safety procedures. Knowledge of towing equipment and safety protocols, paired with strong problem-solving skills. Dedicated to providing prompt and efficient service to assist stranded motorists effectively.
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Tow Truck Operator
VanderZicht Towing
07.2023 - 03.2025
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Diesel Mechanic
J&P Auto & Truck Repair
04.2024 - 12.2024
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Installed new systems and components in vehicles.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
Education
High School Diploma -
Blackstone Valley Technical Regional High School
Upton, MA05-2024
Skills
- Vehicle inspection
- Engine diagnosis
- Preventive maintenance
- Customer service
- Problem solving
- Safety management
- Time management
- Flatbed truck expertise
- Recovering vehicles
- Assisting customers
- Lockout kit
- Winch operation
- Mechanical tools
- Safe driving practices
- Heavy equipment operation
- Route navigation
- Hydraulic systems
- Vehicle recovery
- Traffic control
- Operating hydraulics
- Load securing
- Managed incidents
- Record keeping
- Attention to detail
- Accident scene management
- Flatbed experience
- Hydraulics
- Towing equipment operation
- Patience and empathy
- Roadside assistance experience
- Heavy lifting
- Organization and planning
- Defensive driving techniques
- Stress tolerance
- Vehicle maintenance and repair
- Conflict resolution
- Teamwork and collaboration
Timeline
Diesel Mechanic
J&P Auto & Truck Repair
04.2024 - 12.2024
Tow Truck Operator
VanderZicht Towing
07.2023 - 03.2025
High School Diploma -
Blackstone Valley Technical Regional High School
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