Tyler Judicki
Chicopee
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
12
12
years of professional experience
Work History
Service Technician
Mercedes Benz of Springfield
Chicopee
01.2018 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and systems.
- Diagnosed customer issues and provided effective solutions to ensure satisfaction.
- Performed routine maintenance on various Mercedes-Benz models efficiently.
- Repaired various faulty components like motors, pumps, valves, and switches to ensure optimal performance.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted inspections to ensure compliance with company standards and regulations.
- Identified potential problems during routine inspections to prevent future breakdowns and improve reliability.
- Trained junior technicians on repair procedures and safety protocols to enhance team capability.
- Trained new team members on service processes to increase productivity.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Maintained certifications and completed training on systems and components.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Provided exceptional customer service while addressing client concerns and inquiries.
- Set up and operated mechanical and manual tools and equipment.
Quicklane technician/Assistant Store Manager
Balise Ford Of Wilbraham
Wilbraham
03.2014 - 01.2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks on a variety of vehicle models efficiently.
- Collaborated with service advisors to determine customer needs and service options.
- Communicated effectively with customers regarding repairs and maintenance requirements.
- Managed quality control and maintained high level of customer satisfaction.
- Monitored inventory levels for parts and supplies, ensuring timely restocking.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and sales techniques.
- Collaborated with sales team to enhance customer experience and drive engagement.
- Implemented store promotions and merchandising strategies to maximize visibility.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular staff meetings to communicate goals and address concerns.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Pathfinder Regional Vocational Technical High School
Palmer, MASkills
- Diagnostic troubleshooting
- Electrical systems analysis
- Mechanical repair
- Documentation and reporting
- Service documentation
- Cost estimations
- Problem solving
- Diagnostic skills
- Effective communication
- Customer relationship management
Timeline
Service Technician
Mercedes Benz of Springfield
01.2018 - Current
Quicklane technician/Assistant Store Manager
Balise Ford Of Wilbraham
03.2014 - 01.2018
Pathfinder Regional Vocational Technical High School