Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyler Wilcon

Marlborough

Summary

Personable Program Director committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth. Recognized for wisdom and experience earned over 3-year career in program development and delivery.

Overview

4
4
years of professional experience

Work History

Program Director

Discover Health Group
Nashua
08.2024 - Current
  • Directed departmental leadership, enhancing quality client care and documentation standards.
  • Recruited, trained, and supervised personnel, fostering professional development and accountability.
  • Evaluated staff performance, providing coaching and disciplinary actions as necessary.
  • Reviewed programs to identify opportunities for improvement and expansion.
  • Ensured compliance with organizational standards and legal regulations.
  • Developed strategic plans for successful program operations, aligning with organizational goals.

Director of Operations

NRG Management
Rome
05.2022 - 08.2024
  • Developed and implemented treatment programs for individuals facing substance abuse challenges.
  • Managed team of case managers and support staff to deliver high-quality services.
  • Collaborated with community organizations and government agencies to enhance resource access for clients..
  • Oversaw budgeting and financial management to ensure service sustainability.
  • Ensured compliance with Department of Health, SUD state regulations, and The Joint Commission standards.

Operations Supervisor

Dowd Deliveries
Hooksett
03.2021 - 04.2022
  • Directed delivery drivers across 70+ mile radius in Southern New Hampshire and Massachusetts, ensuring safe operations.
  • Maximized efficiency and productivity through effective management of daily operations.
  • Executed strategies to enhance operational processes and boost overall output.
  • Analyzed performance metrics to pinpoint improvement areas and implement corrective actions.
  • Streamlined workflows by coordinating interdepartmental communication for improved collaboration.
  • Ensured compliance with regulations and company policies in all operational activities.

Education

High School Diploma -

Nipmuc Regional High School
Upton, MA
05-2015

Skills

  • Program management
  • Staff supervision
  • Regulatory compliance
  • Budget management
  • Strategic planning
  • Performance evaluation

References

References available upon request.

Timeline

Program Director

Discover Health Group
08.2024 - Current

Director of Operations

NRG Management
05.2022 - 08.2024

Operations Supervisor

Dowd Deliveries
03.2021 - 04.2022

High School Diploma -

Nipmuc Regional High School

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Tyler Wilcon