Tyris Copeland
Roxbury
Summary
Detail-oriented specialist with extensive experience in customer service and technical support. Skilled in resolving complex issues and educating customers on product offerings, contributing to enhanced satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Security Officer
BigNight live
Boston
04.2024 - Current
- Monitored venue security to ensure patron safety and prevent incidents.
- Responded promptly to emergencies, coordinating with local law enforcement as needed.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Trained new security personnel on procedures and emergency protocols effectively.
- Provided excellent customer service, assisting patrons with inquiries and concerns.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Specialist
Verizon Wireless
Boston
01.2019 - 12.2025
- Delivered expert guidance on product offerings to elevate customer satisfaction.
- Provided technical support for customers in resolving complex issues.
- Assisted customers in selecting wireless devices and plans.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately and efficiently at point of sale.
- Collaborated with team members to create a welcoming store environment.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Ramp Agent
Delta Air Lines, Inc
Boston
08.2022 - 01.2023
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Conducted safety checks on ground handling equipment before use.
- Maintained cleanliness and organization of ramp area for efficient operations.
- Operated tugs, belt loaders, and other ground support equipment safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Sales Associate
inmotion entertainment
Boston
02.2015 - 03.2017
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Processed customer transactions using point-of-sale system.
- Educated customers on promotions and loyalty programs.
- Ensured compliance with store policies and procedures consistently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Sales Associate
Love Sac
Natick
01.2014 - 01.2015
- Assisted customers in selecting furniture that meets their needs and preferences.
- Provided product knowledge to educate customers about materials and features.
- Created visually appealing displays to highlight new arrivals and promotions.
- Conducted follow-up calls with clients to confirm delivery details and satisfaction.
- Participated in training sessions to stay updated on product trends and sales techniques.
- Explained warranties and maintenance requirements for products purchased by customers.
Education
High School Diploma -
Cypress Creek
Orlando, FL08-2009
Skills
- Emergency response
- Conflict resolution
- Customer service
- Communication skills
- Product knowledge
- Technical support
- Customer relationship management
- Baggage handling
- Ground support operation
Timeline
Security Officer
BigNight live
04.2024 - Current
Ramp Agent
Delta Air Lines, Inc
08.2022 - 01.2023
Specialist
Verizon Wireless
01.2019 - 12.2025
Sales Associate
inmotion entertainment
02.2015 - 03.2017
Sales Associate
Love Sac
01.2014 - 01.2015
High School Diploma -
Cypress Creek